Uganda Airlines NBO Terminal – Jomo Kenyatta International Airport

Jomo Kenyatta International Airport

Whether a frequent or seasoned traveler, you always require information about your arrival and departure terminals to get an uninterrupted flying experience. It helps you get early reservations to plan your journey, pack your bags smartly, and avoid packing prohibited items; most importantly, it allows you to adhere to Uganda Airlines’ travel policy, rules, and restrictions. These contributing factors ensure that travel with or from Uganda Airlines NBO Terminal is worth the effort, time, and money. 

Uganda Airlines NBO Terminal Arrivals

When Uganda Airlines arrives at the Jomo Kenyatta International Airport, it goes through Terminal 1.

Uganda Airlines NBO Terminal Departures

When Uganda Airlines departures at the Jomo Kenyatta International Airport, it goes through Terminal 1.

Uganda Airlines Terminal at NBO Assistance

Uganda Airlines is one of the preferred flying carriers for passengers because it offers a diverse range of facilities and ensures that passengers are flying safely to or from the NBO Terminal 1. You can get the following assistance from Uganda Air:

ATMs and Banks Retail Shops Ample Seating Space 
Currency Exchange Duty-free Stores Wi-fi and Internet Access
Check-in CountersShopping Malls Unaccompanied Minors 
Self-service Kiosks Food and BeveragesSupport to Disabled Travelers
Family Restrooms Ticketing Counters Priority Boarding Services 
Medical Facilities Cancellations/Refunds Additional Baggage Allowance
Baby Changing AreasSeat Upgrade Options Flight Status Trackers/Displays
Children’s Play AreasInformation Counters/DeskBusiness Meeting Rooms 
Meet and Greet SectionsLost and Found Department Interfaith Prayer Rooms 
Baggage Claim Carousels Baggage Wrapping/Storage Wheelchair & Stretchers

List Of All Uganda Airlines Terminal Worldwide

Briefs of “What Terminal is Uganda Airlines at NBO?”

Uganda Airlines operates its flying carriers to and from the Terminal 1 of the Jomo Kenyatta International Airport. Here, travelers can access various facilities and complete all the pre-boarding procedures.

Airport NameJomo Kenyatta International Airport
Uganda Airlines NBO AddressEmbakasi, Nairobi, Kenya
Airport CodeNBO
Uganda Airlines NBO Contact No+254 20 822111
Uganda Airlines NBO terminal arrivalsTerminal 1
Uganda Airlines NBO terminal departuresTerminal 1
Working Hours24 hours a day
Official Uganda Airlines
Uganda Airlines Facebook Page
Uganda Airlines Instagram
Uganda Airlines Twitter
Uganda Airlines Youtube

Uganda Airlines Flight Reservations at the NBO Terminal 1

To book flight reservations at the Uganda Airlines NBO Terminal, travelers can visit the airline’s ticketing counters with the required details and documents. The personnel available will assist you regarding the availability of seats, costs, and further questions you may have. Alternatively, Uganda Airlines may allow travelers to book a reservation online via their official channels, such as the website, application, or call center. Talk with the customer service desk of Uganda Air for further assistance.

Uganda Airlines Flight Cancellations at the NBO Terminal 1 

The uncertainty in travel plans is evident, so the Uganda Airlines terminal at NBO allows passengers to cancel their reservations at the airlines’ ticketing counters. Reviewing the airline’s cancellation policy beforehand is essential to get information if you are entitled to a refund of your purchase or compensation fee (penalty to the airline for cancellation). The airline agents at the ticketing counters are always available to answer your queries and initiate the procedure upon request. 

Check-in for your Uganda Airlines Flight from the Jomo Kenyatta International Airport Terminal 

At the Uganda Airlines NBO terminal departures, passengers can find designated check-in counters and self-service kiosks. Both options are viable for passengers who want to check-in at the Jomo Kenyatta International Airport Terminal 1. If you require assistance during the check-ins, go with the former option, allowing the airline personnel to check in for you. However, if you want to experience an independent check-in facility, you can move forward with the latter. Please check with Uganda Air whether they allow online check-ins on their official website. 

Upgrade your Flight Seats with Uganda Airlines and Fly with Comfort or Care

Uganda Airlines offers several class tickets to travelers: economy class, premium economy class, and business class. Passengers traveling in economy class can upgrade seats to premium economy or business class, while passengers traveling in the premium economy can upgrade to business class or first class seats. Each class seat has benefits and advantages that the passengers can use during air travel. To know about the associated fees and procedure to upgrade, please talk with Uganda Airlines directly.

Baggage Policy of Uganda Airlines for flights from the Jomo Kenyatta International Airport Terminal

From the Uganda Airlines NBO Terminal, passengers are requested to carry luggage under the piece concept put forth by the airlines. Passengers in economy class can take one piece of checked baggage weighing only 23 kg. Passengers traveling on business or first-class tickets can pack up to 32 kgs of checked luggage. The Checked baggage should be at most 158 cm (62 inches) L*W*H.

Infants flying with Uganda Air can bring one piece of checked luggage per their traveling class. Parents with infants can carry a check-in item as follows:

  • A fully collapsible stroller or pushchair.
  • Carry-cot or car seat

Use the Information Counters of Uganda Airlines to clear air travel Confusion. 

There are dedicated information counters at Uganda Airlines terminal at NBO, where airline personnel are available to assist and help passengers with their air travel queries. Whether you want to get to another terminal and access any specific facility or simply need information on the services offered by Uganda Airlines, the knowledgeable staff is always available to answer your queries. So, whatever your questions, walk straight towards the help desks and see how the airline personnel can help you.

Lost and Found Help: Get Assistance from Uganda Air for lost/delayed/damaged Luggage 

Travelers can find the lost and found department at the Uganda Airlines NBO terminal arrivals and departures. This department assists passengers with luggage-related issues, such as lost, delayed, and damaged luggage. If you encounter such an issue upon arrival or departure, fret not! Move to the lost and found desk, report your problem, give identification details of your luggage, and wait for the airline to resolve your issue. In addition, you can also browse the official website of Uganda Airlines to get this service. 

Travel with your Pets on flights from the Uganda Airlines NBO Terminal

Uganda Airlines may or may not allow passengers to carry pets on flights from the Jomo Kenyatta International Airport Terminal 1, so passengers must contact the airline and retrieve information directly. If the airline provides pet travel, they will have specific rules and restrictions, so remember to clarify your doubts. You can visit the customer service counters of Uganda Airlines or their official website to retrieve information on pet travel services. Rest assured, the airline staff will provide proper help and assistance to your queries and confusions. 

Unaccompanied Minor: Assistance for Minors Travelling Alone with Uganda Air 

Unaccompanied minor service is available to minors traveling without their parents or legal guardians from the Uganda Airlines NBO Terminal. It’s essential to avail this service in advance (before scheduled departure), allowing the staff to be available upon your child’s arrival. The escort will assist your children with the pre-boarding procedures during the flight till they reach their final destination. For more information on unaccompanied minor service, it’s best to contact Uganda Airlines directly.

Special Assistance or Disability Services for Travelers who require Extra Support 

Special assistance or disability support is given to passengers flying with or from the Uganda Airlines terminal at NBO. It provides support and additional care to passengers who cannot cover air travel alone. It may include wheelchair assistance, stretcher assistance, escort, oxygen masks, etc. The airline requests passengers to avail of special assistance at least 24 hours before the scheduled departure, allowing the staff to arrange the specific services. If you have any particular concerns or questions, please talk with the customer service representatives of Uganda Airlines. 

Uganda Airlines (NBO) Jomo Kenyatta International Airport Location Map

Answers to Queries!

What terminal is Uganda Airlines at NBO?

Uganda Airlines uses the Terminal 1 at the Jomo Kenyatta International Airport.

Which is the arrivals terminal for Uganda Airlines at the Jomo Kenyatta International Airport?

Uganda Airlines uses the Terminal 1 for its arrivals at the NBO.

Which is the departure terminal for Uganda Airlines at the Jomo Kenyatta International Airport?

Uganda Airlines operates from the Terminal 1 of the Jomo Kenyatta International Airport.

Are there any Airline Lounges at the Uganda Airlines terminal at NBO?

Yes, multiple airlines operate lounges at the Uganda Airlines terminal of the NBO. It allows passengers to access a variety of luxurious services.

Does the Uganda Airlines terminal at the Jomo Kenyatta International Airport offer Wi-fi/Internet services?

Yes, Uganda Airlines offers wifi and internet access to its passengers at the Jomo Kenyatta International Airport allowing them easy access to essential mail, chats, etc.

One thought on “Uganda Airlines NBO Terminal – Jomo Kenyatta International Airport

  1. hello good evening, my brother miss his flight this evening. being trying to reach out to your customer care all the numbers are not going through.
    we want to rebook the ticket against tomorrow.

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