Assistance is vastly welcome by travelers who seek information pertaining to their upcoming flight and its corresponding airline. The overall flight experience can be improved with the implementation of the acquired knowledge at the appropriate moments. The details shared here are about the Sun Country ROC Terminal – Frederick Douglass Greater Rochester International Airport; persons can make use of the information available here to prepare for an upcoming flight / plan a future flight with Sun Country Airlines that would depart from or arrive at the Frederick Douglass Greater Rochester International Airport.
Sun Country ROC Essential Information
Vital information centric to the Sun Country terminal ROC airport has been provided below for the convenience of travelers and passengers alike.
| Airport Name | Frederick Douglass Greater Rochester International Airport |
| Terminal | Terminal 1 |
| Sun Country ROC Arrivals Terminal | Terminal 1 |
| Sun Country ROC Departures Terminal | Terminal 1 |
| Airport Code | ROC |
| ROC Airport Address | 1200 Brooks Ave, Rochester, NY 14624, United States |
| Sun Country IATA Code | SY |
| Sun Country ICAO Code | SCX |
| Sun Country Ticket Counter Hours | 24 hours a Day |
| Country | United States |
| City | Rochester |
| Sun Country Contact Number | 1-651-905-2737 |
| Sun Country Official Website | www.suncountry.com |
| YouTube | www.youtube.com/@SunCountryAir |
| www.facebook.com/suncountryair | |
| twitter.com/suncountryair | |
| Instagram Account | www.instagram.com/suncountryair |
Services & Amenities Offered at Sun Country ROC Terminal
The following services and amenities can be availed on request at the office of Sun Country Rochester terminal:
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport / Online / Self-service Kiosk Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals / Entertainment
- Missing / Delayed / Lost Luggage
- Airport Lounges
- Flight Information / Flight Status
- Delayed / Canceled Flights
- Airport Facilities
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Airport / Inflight Wi-Fi
- Sun Country Rewards
List of All Sun Country Airlines Terminal Around the World
Booking Sun Country Tickets at ROC Terminal
To make reservations, travelers can call or visit the Sun Country Airlines ROC terminal office and avail the help of trained airline representatives.
Or, travelers can make the flight bookings by themselves on the airline’s website / mobile app.
Manage Booking at ROC Terminal
The Sun Country Rochester airport office houses a team of trained officials who can assist passengers with managing their flight reservations; passengers can request them to make changes to the itinerary (if needed) or / and add flight related amenities / services.
Or, passengers can use the airline’s website / mobile and manage their reservation through the “Manage Trip” section.
Sun Country Cancellation / Refund
As per the airline’s policy, a passenger can claim a complete refund for a canceled reservation when they cancel it within 24 hours from the time of booking, wherein the date of departure is at least 7 days or more away from the date of booking.
The office of Sun Country terminal ROC Airport will not entertain requests for cancellations / refunds of tickets bought from any third party travel site / agency / agency.
Check-in at Sun Country ROC Terminal
Passengers have the option to check-in for their flights either through the mobile / web / online check-in feature on the Sun Country mobile application / website or in person at the Sun Country ROC terminal counter.
Counter at the airport is open from 3 hours before flight departure and check-in stops 45 prior to departure for domestic flights and 60 minutes prior to departure for international flights.
The online / web / mobile check-in is available between 24 hours and 60 minutes before a flight’s scheduled departure time.
Sun Country Flight Status
To track a flight status, passengers can contact the Sun Country Rochester terminal office or check it online on the airline’s mobile app or website [https://www.suncountry.com/flight-status/search].
Sun Country Lost / Delayed / Damaged Baggage at ROC Terminal
Passengers must immediately approach an airline representative when dealing with lost / damaged / delayed baggage and file an incident report before exiting the destination airport. The airline executive would either be at the baggage claim area or in the baggage service office of the destination airport.
The Airlines ROC terminal office can be contacted for more help or / and details.
Traveling with Pets on Sun Country at ROC Airport
Pet travel services for small dogs and cats are only offered on 48 domestic flight routes (not allowed on flights to/from Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands) within the United States of America operated by the airline and no pet(s) / animal companion(s) are permitted on international flights.
Additional questions and concerns can be answered by the personnel at the Sun Country Rochester airport office.
Inflight Wi-Fi by Sun Country
The airline does not offer inflight Wi-Fi / internet services however, passengers can connect to the free AirFi network and stream videos, listen to music, play games etc.
For additional queries, please contact the office of Sun Country terminal ROC Airport.
Sun Country Airport Lounge
The airline does not operate any lounges at any airport; passengers of the airline would need to avail themselves of any of the various services / amenities offered by the Frederick Douglass Greater Rochester International Airport instead.
Assistance can be requested from personnel at the Sun Country ROC terminal office.
Car Rental Service at ROC Airport
The airport’s website can be checked by travelers arriving at Frederick Douglass Greater Rochester International Airport for information regarding rental car companies or information can be requested from the airport staff.
Sun Country ROC Frederick Douglass Greater Rochester International Airport Location Map
Frequently Asked Questions:
Sun Country flight operations are managed from Terminal 1 at Frederick Douglass Greater Rochester International Airport.
Call 1-651-905-2737 to speak with Sun Country customer service.
Yes! Pet travel service is offered on 48 domestic flight routes operated by Sun Country Airlines.
No! There is no Wi-Fi connectivity on Sun Country Airlines flights.
Sun Country flights arrive at Terminal 1 in Frederick Douglass Greater Rochester International Airport.
Sun Country Airlines uses Terminal 1 at Frederick Douglass Greater Rochester International Airport for its flight departures.
