Malaysia Airlines HAN Terminal – Noi Bai International Airport

Noi Bai International Airport

Malaysia Airlines HAN Terminal has grown to become one of the largest and most prestigious airlines, which operates flights to various domestic and international destinations across Asia, Europe, the Americas, etc. The airline provides a high level of comfort, service, and safety to its passengers. However, it’s crucial to get to know some of the specific factors of flying with the airlines, such as information about reservations, cancellations, seat upgrades, and so much more. This helps in making informed decisions about air travel with Malaysia Airlines. 

Malaysia Airlines Noi Bai International Airport terminal Arrivals

Malaysia Airlines handles its arrivals from Terminal 2 at Noi Bai International Airport. At this terminal, the passengers can retrieve their baggage from the baggage pick-up area. The arrivals terminal serves passengers with many basic to advanced services such as bank related services, emergency services, medical facilities, special assistance, etc. 

Malaysia Airlines Noi Bai International Airport terminal Departures

Malaysia Airlines operates its departures from Terminal 2 at Noi Bai International Airport, where the passengers can go through security checkpoints to complete the check-in procedures and board their flights with Malaysia Airlines. The departures terminal consists of several facilities and airline lounges where the passengers can sit and relax before departures. 

Facilities at Malaysia Airlines terminal at Noi Bai International Airport

Malaysia Airlines ensures the well-being of the passengers and is always recognized for its top-notch services. Here are some of the few services which you can find at the Malaysia Airlines Noi Bai International Airport Terminal:

Check-in CounterRetail Shops Information counters
Baggage Drop-offRestaurants and CafeLost & Found Desk
Security Screening Fast Food StoresMedical facility
Immigration CountersCurrency Exchange Baby Care Rooms
Flight Status Information ATMs and Banks Free Internet Access
Boarding Gates Airlines Lounges Charging Stations
Duty-free ShopsPrayer RoomsBusiness Centres
Hotel Booking ServicesRestrooms and ShowerBaggage Claim Area
Luggage Storage FacilitySmoking Areas or ZonesInter-terminal Transport
Wheelchair AssistanceChildren’s Play AreaPet Relief Area

A List of All Malaysia Airlines Terminal Worldwide

Overview of Malaysia Airlines Noi Bai International Airport Terminal 

Malaysia Airlines operates its international and domestic flights from Malaysia Airlines terminal at HAN, handling its operations effectively and efficiently by providing passengers assistance regarding all their related queries.

Airport NameNoi Bai International Airport
Malaysia Airlines Noi Bai International Airport AddressPhú Minh, Sóc Sơn, Hanoi, Vietnam
Airport CodeHAN
IATA CodeMH
ICAO CodeMAS
Malaysia Airlines Noi Bai Internationa Airport Contact Number+84 24 3886 5047
Malaysia Airlines Noi Bai International Airport TerminalTerminal 2
Working Hours24 hours
Official Websitehttps://www.malaysiaairlines.com
Facebookhttps://www.facebook.com/global.malaysiaairlines
Twitterhttps://twitter.com/MAS
You Tubehttps://www.youtube.com/c/MalaysiaAirlines
Instagram Accounthttps://www.instagram.com/malaysiaairlines

Flight Reservations 

Passengers arriving at Malaysia Airlines Noi Bai International Airport terminal departures can book a last-minute ticket to their selected destination if seats are available. However, the airline always advises passengers to book ahead of time in order to secure their preferred reservation. Passengers can book in advance by using the online reservation option. 

Malaysia Airlines allows travelers to book flights online using their official website or mobile app. All you have to do is visit the official website, look for the book flights section, enter your travel information such as preferred dates, number of passengers, chosen destination, and so on, and then submit. The website will then show you available flights and rates.

Flight Cancellations

To cancel a reservation with Malaysia Airlines, travelers should review the airline’s cancellation policy and procedure. This will provide direction throughout the process, allowing passengers to make informed judgments. To cancel your ticket, contact the airline’s customer service directly through phone or email and provide them with the relevant details, such as your booking reference number, passenger name, and flight details.

It is important to note that spontaneous cancellations could require the payment of compensation or a cancellation fee by the passengers. However, if the cause for cancellation is justified or the airline cancels your reservation, you may be entitled to a full refund of your unused tickets.

Seat Upgradations 

Passengers can upgrade their seats or classes with Malaysia Airlines using their official website or mobile app or at the Malaysia Airlines Noi Bai International Airport terminal Departures. You can follow the steps below to upgrade your tickets with the airlines online: 

  • On the website or app, look for the “Manage Booking” or “My Bookings” option. To access your reservation, enter your booking reference number and last name. Within the booking management section, look for the option to upgrade your seat. 
  • Choose your preferred upgraded seat from the available selections. The prices for each type of seat should be displayed. You should receive a seat upgrade confirmation after successfully upgrading your seat. Keep a copy of the confirmation for your records.

Baggage Allowance 

Malaysia Airlines follows a baggage allowance policy that varies depending on the class of travel, destination, and frequent flyer status. Here is a general overview:

  • Economy Class: one piece of checked baggage weighing up to 30 kilograms.
  • Business Class: Business Class are generally allowed two pieces of checked baggage, with each piece weighing up to 40 kilograms.
  • First Class: First Class passengers can enjoy additional baggage service, with specific allowances based on the fare type and destination.

For cabin baggage, Malaysia Airlines allows one piece of carry-on baggage in Economy Class, with a maximum weight of 7 kilograms. The maximum dimensions for cabin baggage are typically 56cm x 36cm x 23cm. Business and First Class passengers may have higher allowances, so it’s best to check the details when booking your ticket.

Information Counters

Malaysia Airlines Noi Bai International Airport terminal arrivals and departures feature Information counters, which seek to answer passengers’ questions, provide assistance, and provide a pleasant and trouble-free travel experience. The professional and polite employees at these information counters are available to assist you with flight schedules, check-in processes, baggage allowances, and any other airline-related information. 

They can also advise you on surrounding facilities, transportation procedures, and airport amenities. If you have any queries or need assistance when travelling with Malaysia, please visit one of their information desks, where their employees will be pleased to assist you.

Special Assistance Service

Malaysia Airlines provides special assistance services to travelers who require extra assistance or have unique needs. Passengers can request wheelchair assistance during the booking process or by contacting the airline’s customer service. Furthermore, special assistance includes medical support, assistance for people with hearing impairments, and more. 

It is recommended that you call Malaysia Airlines’ customer service in advance of your flight date to request extra assistance. They will provide extensive information on the services that are available, the procedures that must be followed, and any additional needs. It is critical that you convey your demands clearly so that the airlines can make the necessary arrangements to guarantee a comfortable and secure flight.

Several Check-in Options 

Malaysia Airlines Noi Bai International Airport terminal departures offers several check-in alternatives, allowing travelers to select the most convenient manner for their trip.

  • Web Check-In: Passengers can check-in online via Malaysia Airlines’ website, which typically opens 48 hours before the scheduled departure time and closes two hours before domestic flights and four hours before international flights.
  • Airport Check-In: The airline also offers check-in at the Malaysia Airlines terminal at HAN, where customers are assisted by Malaysia workers.
  • Check-In Kiosks: Malaysia Airlines offers self-service kiosks at some airports, letting travelers check-in themselves. These kiosks allow passengers to print their boarding cards and baggage tags without having to queue at the check-in desk.
  • Mobile App Check-In: Passengers can check in for their flights using the Malaysia mobile app. Users can use the app to check in, select seats, and obtain their boarding tickets directly from their mobile devices.

Small and large pets can travel as cabin and cargo on Malaysia Airlines Noi Bai International Airport terminal flights to a variety of locations. Certain criteria and restrictions do apply, however, such as the weight and size of the pet carrier, the number of pets allowed per passenger, and so on. To make the appropriate arrangements for cabin travel with pets, it is vital to research individual policies and contact their customer care.

Malaysia Airlines offers checked baggage service for larger dogs or those who do not match the cabin travel standards. Following certain measures and ensuring that the pet is properly and appropriately contained in a carrier are required.

Lost and Found Counters

Malaysia Airlines Noi Bai International Airport terminal arrivals and Malaysia terminal departures are both equipped with the airline’s lost and found department. These counters have knowledgeable staff on hand to assist passengers who have lost their bags, have not received their baggage from the counters, or have received damaged baggage. The lost and found desk assists passengers in seeking assistance and receiving prompt service. It is essential to notify the airlines as soon as possible in order to improve your chances of resolving the problem. 

Unaccompanied Minor Service 

Malaysia Airlines provides an unaccompanied minor service to ensure the safety and comfort of youngsters travelling alone. The airline provides help throughout, from check-in to arrival, using dedicated staff and particular protocols. Parents and guardians may rest easy knowing that their child will be well-cared after on their solo trip with Malaysia Airlines. Passengers or their parents/guardians can use this service on the airlines’ official website or by calling the airlines directly to book on their behalf. The travelers must request this service at the time of booking so that the airlines can provide timely help when the travelers arrive at the airport. 

Malaysia Airlines Noi Bai International Airport Map

Frequently Asked Questions

What terminal is Malaysia Airlines at HAN?

Malaysia Airlines operates in and out of Terminal 2 at HAN.

Which is the Malaysia Airlines HAN terminal arrivals?

Malaysia Airlines handles its arrivals at the Terminal 2 at HAN. 

Which is Malaysia Airlines HAN terminal departures?

Malaysia Airlines handles its departures at the Terminal 2 at HAN. 

Do Malaysia Airlines provide an online check-ins facility?

Yes, Malaysia Airlines provides online check-in facilities to its passengers. 

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