Lufthansa Airlines HAM Terminal – Hamburg Airport

Hamburg Airport

Passengers want their travel experience to be as seamless as possible, but not only does it require proper assistance, but also accurate information about some crucial aspects of air travel, to cut it short for our passengers, we will further delve particularly into Lufthansa Airlines HAM Terminal. 

No matter if you are a frequent flyer or a newbie, travelling with Lufthansa at Hamburg Airport can be quite tricky. So, to solve your queries on what terminal is Lufthansa Airlines at HAM and to fill you in with all the information that might come in handy, let’s move ahead. 

Basic Services for passengers at Lufthansa Terminal HAM

The Lufthansa Airlines terminal at HAM is a well-designed terminal, which is spacious and consists of all the facilities for the passengers to have a comfortable and seamless experience. Now that we know what terminal is Lufthansa Airlines at HAM let’s head to some of the basic services you can find at this particular airport’s terminal are as follows: 

  • ATMs for retrieving cash.
  • Banks for any cash related assistance.
  • Restrooms for freshening yourself up. 
  • Business centre for attending important meetings. 
  • Immigration and Customs for international passengers.
  • Medical office in case of emergencies or medical needs. 
  • Interfaith chapel to pray for passengers of different religions. 
  • Ticket Counter for Booking Lufthansa Airlines ticket at the airport. 
  • Self-service Check-ins to ease the process of obtaining boarding passes.
  • Lost & Found Department for delayed damaged or lost items assistance. 
  • Food and Dining options to sit and grab a quick bite before or after flights.
  • Information Counters/Desks for gathering information and resolving queries.
  • Currency Exchange service available for passengers travelling internationally. 
  • Seat Upgradation Service for passengers of all classes travelling to any destination.

List of All Lufthansa Airlines Terminals Worldwide

In-depth Overview of Lufthansa at HAMTerminal

Lufthansa Airlines operates out of Terminal 2 at Hamburg Airport (HAM), a terminal popularly known as Dragon Terminal. The second-largest terminal building in the world handles both domestic and international carriers of numerous airlines including Lufthansa. 

AirportHamburg Airport
AirlinesLufthansa Airlines
Airport AddressFlughafenstr. 1-3, 22335 Hamburg, Germany
Departures TerminalTerminal 2
Arrivals TerminalTerminal 2
Contact Number+49 40 50750
Check Flight Status
Online Check-in

Lufthansa Airlines HAM Terminal Arrivals

Lufthansa Airlines arrives at Terminal 2 at Hamburg Airport (HAM). The passengers can find baggage claims for international and domestic arrivals at level four of Concourse C indicated with green colour. Also, this area provides passengers access to Automated People Mover and to the boarding hall. 

Lufthansa Airlines HAM Terminal Departures

The departing flights of Lufthansa depart from Terminal 2, Concourse D (blue) from HAM. The departure area is equipped with self-service kiosks, food and retail stores, duty-free, etc. In addition, this area provides access to passengers to the Mass Rapid Transit Service. 

Facilities by Lufthansa Airlines at HAM Terminal

Below mentioned are some of the quick services you can find at Lufthansa Airlines HAM Terminal, which will help enhance your customer experience with the airlines and will get you know how to deal with your queries. 

Book Lufthansa Airlines Ticket 

Passengers who want to fly with Lufthansa Airlines to and from Hamburg Airport can do so at the terminal name ticket desk. A representative from the airline is always available to assist you with reservations at the destination. To ensure a smooth reservation experience, keep all necessary paperwork close at hand, and the right mode of payment accepted by the airlines. 

Cancel Lufthansa Airlines Ticket 

Lufthansa Airlines passengers can cancel their tickets by either visiting the ticket counter desk at the airport directly or by following the online procedure of the airlines at the official website. Regardless of the options you choose, you may be entitled to a compensation or cancellation fee for voluntarily cancelling your ticket. 

Upgrade Lufthansa Airlines Seat

If you look for more comfort and want to travel in style, you can upgrade your seats with Lufthansa Airlines at the time of reservation or after that as well at the check-in counters at the airport. The airline staff will assist you regarding the same and provide you an upgrade, if there is availability of the same. 

Lufthansa Baggage Allowance

Lufthansa Airlines terminal at HAM allows passengers to carry a generous weight on their flights. However, the policy of every class and destination differs for the passengers. So, in order to check your individual baggage allowance, it’s recommendable to contact the airline or visit their official website for the latest information. 

Lufthansa Pet Travel Policy

The passengers can obtain or consult Lufthansa Airlines staff available at the airport’s terminal or visit the official website to check on their policies related to pet travel. There are certain rules and regulations regarding pet travel and certain restrictions may apply as not all countries allow pets in their flights or at airports. It should be noted that the airline does not allow dogs that could endanger other passengers in flight. 

Lufthansa Lost & Found Service

Lost and found department/desk at Lufthansa Airlines HAM Terminal assists passengers with their lost baggage, delayed baggage, or damaged baggage. So, if you seek such service, contact this desk at the earliest and get your situation resolved within time. This will help save your travel plans for the day and will get you out of unforeseen trouble. 

Lufthansa Unaccompanied Minor Service

Lufthansa’s Unaccompanied minor services is one of the best advantages provided to the passengers, specifically for parents or guardians who look forward to sending their kids to some other destination but cannot accompany them during their journey. So, even if you are not with your minor, Lufthansa is, and Lufthansa will be there throughout the process to assist your child and drop him safely and securely to the final destination. 

Ground Transportation Options at Hamburg Airport Terminal

Ground transportation systems are important to reach the Hamburg Airport terminal on time for your departing flights to move to the city from the airport. There are several options available to passengers such as car rental services, bus service, taxi service, rideshare services, shuttle services, and more. Within the airport there are shuttles and automated people movers which run every two to five minutes, allowing passengers quick access to other locations within the airport. 

Lufthansa Airlines terminal at HAM Lounges

At HAM Airport’s Terminal 2, which is where Lufthansa Airlines is based, there are a number of airline lounges, including the following:

  • BCAT Lounge
  • ICBC VIP Lounge
  • BGS Premier Lounge
  • The Emirates Lounge
  • Cathay Pacific Lounge
  • CIP International Lounge
  • Airport Easy A1 Lounge
  • Air China Transit Lounge
  • Sichuan Airlines First Class Lounge
  • Take A Nap Hourly Charged Lounge
  • Air China Domestic First Class Lounge
  • Air China Domestic Business Class Lounge
  • Air China International Business Class Lounge
  • Air China Domestic First & Business Class Lounge

Lufthansa Airlines (HAM) Hamburg Airport Location Map


1. What terminal is Lufthansa Airlines at (HAM)?

Lufthansa Airlines operates out of Terminal 2 at Hamburg Airport. 

2. What terminal is Lufthansa Arrivals at (HAM)?

Lufthansa Airlines operates its arriving carriers at Terminal 2 at Hamburg Airport. 

3. What terminal is Lufthansa Departures at (HAM)?

Lufthansa Airlines operates its departing carriers from Terminal 2 to Hamburg Airport. 

4. Does Lufthansa Airlines provide in-flight entertainment?

Yes, Lufthansa Airlines often provides its passengers with in-flight entertainment, ensuring passengers are having a good time during their journey. 

5. Are there any car rental facilities available to and from Hamburg Airport?

There are several car rental facilities available to and from the Hamburg Airport . 

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