The Kenya Airways KGL Terminal is a modern facility, which connects people to their loved ones, by providing them nonstop and connecting flights to multiple destinations. This airport’s terminal serves passengers with a lot of services to enhance their experience and to make sure that they leave the airport satisfied and happy. So, to make the most out of your trip with Kenya Airways, ensure to be fully-equipped with all the information you may need for your arrivals or departures with Kenya at the Kigali International Airport.
Kenya Airways KGL Terminal Arrivals
For its arrivals Kenya Airways uses the Terminal 1 at the Kigali International Airport.
Kenya Airways KGL Terminal Departures
For its departures Kenya Airways uses the Terminal 1 at the Kigali International Airport.
Services provided by Kenya Airways at Kigali International Airport Terminal KGL
Kenya is popular amongst the passengers for its top-tier services, not only at the airport’s terminal but also in-flight. This let the travellers reach their preferred location with Kenya Airways. Let’s have a closer look at some of the basic to modern services offered by the airlines at the KGL Terminal 1:
| Flight Ticket Booking | Codeshare |
| Online Check-in | Animals and Pets |
| Unaccompanied Minor Service | Airport Transfers |
| Flight Information | Seats Selection and Enquiries |
| In-Flight Meals | Transit Information |
| In-Flight/Airport Wifi | Rescheduling |
| Delayed Flights | Kiosk Check-in |
| Promotional Fares | Duty-Free Allowance |
| Concierge Services | Visa Information |
| Airport Transportation | Immigration Services |
| Visa on Arrival | Airport Facilities |
| Flight Ticket Cancellation | Duty-Free |
| Counter Check-in | Sports Equipment |
| Baggage Allowance | In-Flight Duty-Free |
| Airport Lounges | Privilege Club |
| Missing Luggage | Receipts and Refunds |
| In-Flight Entertainment | Trip Insurance |
A complete list of Kenya Airways Terminal worldwide
Kenya Airways Kigali International Airport Terminal Information
Kenya Airways uses the following terminal for its arrivals and departures at the Kigali International Airport: Terminal 1.
| Airport Name | Kigali International Airport |
| Kenya Airways KGL Address | KN 5 Rd, Kigali, Rwanda |
| Airport Site | rac.co.rw |
| Airport Code | KGL |
| IATA Code | KQ |
| ICAO Code | KQA |
| Kenya Airways KGL Terminal | Terminal 1 |
| City | Kigali |
| Country | Rwanda |
| Airport Phone Number | +250 724 123 139 |
| Official Site | www.kenya-airways.com |
| Working Hours | 24 hours |
| Email Address | customer.relations@kenya-airways.com |
| ke.linkedin.com/company/kenya-airways | |
| www.facebook.com/KenyaAirways.OuestAfrica | |
| Twiiter | twitter.com/KenyaAirways |
| Youtube | www.youtube.com/@KenyaAirwaysKQ/about |
| www.instagram.com/officialkenyaairways |
Book yourself a flight with Kenya Airways at the Kigali International Airport, Terminal 1
The Kenya Airways KGL Terminal is equipped with ticket counters to help passengers make instant reservations to their desired destination. Kenya offers numerous deals, offers, and discounts, all of which can be availed during the time of booking your flight. For more details, don’t forget to visit the official website or Kenya Airways or contact them directly via call or phone. They’ll be more than happy to assist you.
Cancel Kenya Airways Flight reservations at Kigali International Airport Terminal 1
Looking forward to cancelling your reservation at the Kenya Airways Terminal at KGL? Stop no further than the ticket counters of the airlines. The representatives present at the desks will assist you throughout the process, will keep you informed about their cancellation policy, and also if you are entitled to a full refund or a compensation fee. You can also check their cancellation policy on Kenya Airways official website.
Check-ins done instantly at the Kenya Airways KGL Terminal 1
Self-service kiosks and airport counter check-ins: two options are available at the Kenya Airways terminal of KGL, allowing passengers to choose the quickest way possible. Alternatively, Kenya Airways also provides online check-in options to its travellers, which is usually available 24 hours before your scheduled departure. You can cross check with the customer support team of Kenya about the check-in timings.
Explore with Comfort and Luxury using the Kenya Airways Seat Upgrade Options
Regardless of where you are travelling with and from the Kenya Airways KGL Terminal, you can always choose to upgrade your seats and fly with more comfort and luxury. Kenya Airways offers numerous flight upgrade options, allowing the passengers to have more facilities and priority services. You can either upgrade during the time of booking yourself a flight or at the check-in counters when you proceed for boarding your flights.
Carry Essentials on Kenya Airways Flight from the KGL Terminal 1
Kenya Airways have made up a very convenient baggage allowance for its passengers travelling from the KGL Terminal 1. This allows travellers to be worry-free about packing anything and everything. However, do not pack too much, as there are certain size and weight restrictions associated with your individual flight tickets, depending upon certain other crucial aspects. Follow Kenya Airways official site for more information.
Get Quick Answers to your Queries/Seek Immediate Assistance from Kenya Airways
Don’t know how to book a reservation? Getting confused about the cancellations and refunds? Stuck at the check-in procedures? Or, simply want directions to your preferred location within the airport? Well-well, no matter what situation you are in, the information counters of Kenya Airways are always available to resolve your issues and help you out of the situation. So, quickly go and contact them if such an event occurs at the airport.
Kenya Airways Lost & Found Desk: Damaged, Delayed, Lost Baggage Assistance
The lost and found desk of the Kenya Airways KGL Terminal assists passengers when they cannot get out of their baggage related issues. This may be either about receiving a damaged baggage, not getting your baggage, or if your baggage is delayed. In any of the said circumstances, you can visit the lost and found department and see how the staff available at these points can help you, assist you, or reunite you with your lost luggage.
Kenya Airways Special Assistance and Additional Care at the KGL Terminal
Each passenger has the right to fly with utmost comfort, care, and convenience, which is why the Kenya Airways Terminal at KGL provides special assistance on its flights to the needy passengers. If you, your family member, or loved ones, require such service, please get in touch with the airline staff before your scheduled departure. This will help them to arrange the required assistance on time and be readily available.
Kenya Airways Unaccompanied Minor Service at the Kigali International Airport Terminal 1
Minors are the most loved passengers by Kenya Airways, which is why it provides unaccompanied minor service to the children travelling in absence of their parents, guardians, or loved ones. This ensures that the children are escorted throughout their journey, reaching their destinations safely. It is important to book this service for minors well ahead in time. So, an airline agent is ready to take over your child upon his arrival at the airport.
Kenya Airways Pet Policy for Flights from the Kigali International Airport Terminal 1
Kenya Airways allows pets on its flights only to certain destinations, allowing the travellers to have their four-legged friends along with them. The passengers can inquire about their pet travel policy at the Kenya Airways KGL Terminal. If the passenger wants to have a more convenient option, then checking the information on the official site is preferable.
Available Parking Options at the Kenya Airways Kigali International Airport Terminal
There are several parking options available to the travellers at Kenya Airways Kigali International Airport Terminal, which allows them to worry-free park their vehicles and fly high with the airlines. The airport staff or the authorities can provide accurate and updated information about the fees associated with the parking options. So, feel free to get in touch with the responsible authorities and pre-book your space at the parking area.
Ground transportation To/From Kenya Airways KGL Terminal
Outside the arrivals terminal of Kenya Airways at the Kigali International Airport, the passengers can easily access several ground transportation options, which allows them to connect to the rest of the city. Car rentals, rideshare services, public and private transportation, and Uber or Lyft are some of the options available to the travellers.
Kenya Airways Kigali International Airport Map
Instant Answers to Queries!
Terminal 1 at Kigali International Airport is used by Kenya Airways to manage their flight operations.
Terminal 1 at KGL Kigali International Airport is used by Kenya Airways flight arrivals.
To contact Kenya Airways, call +254 734 104 747; other country specific contact numbers can be found on the airline’s website.
Kenya Airways flights depart from Terminal 1 in Kigali International Airport.
Yes! Inflight wifi / internet is available on select aircrafts of the Kenya Airways fleet.
