IndiGo Airlines SGN Terminal – Tan Son Nhat International Airport

Tan Son Nhat International Airport

Indigo Airlines, often referred to as “IndiGo” is one of the prominent airlines, which has rapidly grown to become a key member in the aviation industry. Being said, the airline provides top-notch passenger services, offering you flights to a number of domestic and international destinations, and that too, at affordable prices. So, if you have got your next departing flight from or an arriving flight with Indigo Airlines SGN Terminal, it’s important to get information about the same and what services you can access from the same. This will help you plan your air travel authentically, without missing out on even a single thing.

Indigo Airlines SGN terminal arrivals

Indigo Airlines helps connect millions of passengers from its arrivals terminal at the Tan Son Nhat International Airport, which is the Terminal 2. The passengers, after exiting the aircraft, can proceed through the baggage claim counters to collect their checked baggage and complete additional check-ins to enter the country such as immigration and customs, security checks, or access to connecting flights.

Indigo Airlines SGN terminal departures

Indigo Airlines operates its departures from the Terminal 2 at the Tan Son Nhat International Airport, where the passengers can proceed to the baggage drop off counters after completing the check-in procedures. Additionally, at the departures terminal, the passengers will need to complete the security check-in or any other pre-boarding procedures in order to board their respective flights from the SGN.

Services At Indigo SGN Terminal

The passengers arriving at or departing from the Tan Son Nhat International Airport with Indigo Airlines can engage themselves in a variety of available services. Some of which are as follows:

Check-in CountersRetail Shops and Stores Information Desks
Baggage Drop-offRestaurants, food, and CafeLost & Found Service
Security Screening Fast Food Outlets Medical Services
Immigration CountersCurrency Exchange ServicesBaby Care Facilities 
Flight Status Information ATMs and Banks Free Wifi Access
Boarding Gates Airlines Lounges Mobile Charging Stations
Duty-free ShopsPrayer Rooms or ChapelsBusiness Centres
Conference RoomsVIP ServicesCar Rental Companies
Hotel Booking ServicesRestrooms and ShowerBaggage Claim Area
Luggage Storage FacilitySmoking Areas or ZonesInter-terminal Transport
Wheelchair AssistanceChildren’s Play AreaPet Relief Area

List of Every IndiGo Airlines Terminal Around the World

Details of IndiGo Airlines Tan Son Nhat International Airport

Indigo Airlines handles its operations to and from the Terminal 2 at Tan Son Nhat International Airport, while ensuring efficiency and affordability at the same time.

Airport NameTan Son Nhat International Airport
IndiGo Airlines Tan Son Nhat International Airport AddressTrường Sơn, Phường 2, Tân Bình, Thành phố Hồ Chí Minh, Vietnam
Airport CodeSGN
IndiGo Airlines Tan Son Nhat International Airport Contact Number+842838485383
IndiGo Airlines Hamad TerminalTerminal 2
Working Hours24 hours

Facilities Provided by Indigo Airlines SGN Terminal 

Indigo Airlines offers a range of amenities or facilities at the Terminal 2 SGN. This allows passengers to fulfil their last minute requirements and ensures a safe and serene travel experience for the passengers. From reservations, to cancellations and refund, and from seeking assistance regarding pet travel or unaccompanied minor service, Indigo provides it all at its terminal. 

Reserve your Ticket

Upon arrival at the Indigo Airlines SGN terminal departures, the passengers can book themselves a last minute ticket to their desired destination, if there is availability of seats. However, the airline always recommends its passengers to book prior in order to get the reservation of choice. To book ahead of time, the passengers can choose the online reservation method. 

IndiGo Airlines allows passengers to make their reservations online through their official website or mobile app. All you have to do is visit the official website of Indigo, look for the book flights section, enter your travel details such as preferred dates, number of passengers, preferred destination, etc and submit. The website will further prompt you with available flights and fares. You can then proceed to book your tickets by following the prompts and making the necessary payment.

Cancel your Ticket

To cancel your reservation with Indigo Airlines, the passengers are ought to review the cancellation policy and procedure of the airlines. This will provide guidance throughout the process and will allow the passengers to make informed decisions. So, in order to cancel your flight with Indigo, either reach out to Indigo’s customer support directly via phone or email to cancel your reservation and provide them with the necessary details, such as your booking reference number, passenger name, and flight details.

It’s crucial to note that voluntary cancellations may lead the passengers to pay a penalty to the airlines as a compensation or cancellation fee. However, if the reason for cancellation is valid or if the airline has cancelled your reservation, then you may be entitled to a full refund of your unused portion of the ticket.

Upgrade Seats/Class

The passengers can upgrade their seats or class with the airlines at IndiGo’s official website or their mobile app. Some seats, such as those with extra legroom or preferred locations, may have limited availability at the Indigo Airlines SGN terminal departures. To upgrade your seats online with the airlines, follow the mentioned steps: 

  • Look for the “Manage Booking” or “My Bookings” section on the website or app. Enter your booking reference number and last name to access your reservation.
  • Look for the option to upgrade your seat within the booking management section. This may be listed as “Seat Upgrade”. 
  • Select the upgraded seat of your choice from the available options. The fees for each seat type should be displayed. 
  • After successfully upgrading your seat, you should receive a confirmation of the seat upgrade. Make sure to keep a copy of the confirmation for reference.

Baggage Allowance 

IndiGo allows passengers to carry one cabin bag on board with a maximum weight of 7 kg and dimensions not exceeding 55 cm x 35 cm x 25 cm. However, IndiGo’s checked baggage allowance varies depending on the fare type and destination. Additionally. If your baggage exceeds the free allowance, excess baggage charges will apply. The charges may vary based on the route and weight of the excess baggage. It is advisable to contact IndiGo or visit their website for the most up-to-date information on excess baggage fees. For most domestic flights within India, the standard allowance is as follows:

  • IndiGo Lite Fare: No free checked baggage allowance.
  • IndiGo Regular Fare: 15 kg (33 lbs) free checked baggage allowance.
  • IndiGo Flex Fare: 20 kg (44 lbs) free checked baggage allowance.

Information Counters 

Indigo Airlines SGN terminal arrivals and departures consists of Indigo Information counters, which aim to address travellers’ queries, offer guidance, and ensure a smooth and hassle-free travel experience. Whether you need assistance with flight schedules, check-in procedures, baggage allowances, or any other airline-related information, the friendly and professional staff at IndiGo’s information counters are there to help. 

They can also provide guidance on nearby facilities, transit procedures, and airport amenities. If you have any questions or require assistance during your journey with IndiGo, do not hesitate to approach one of their information counters, where their staff will be more than happy to assist you.

Avail Special Assistance

IndiGo Airlines offers special assistance services to passengers who require additional support or have specific needs. With this service, the passengers can request wheelchair assistance during the booking process or by contacting IndiGo’s customer support. Additionally, special assistance includes medical assistance, assistance for passengers with hearing issues, etc. 

To avail of special assistance, it is recommended to contact IndiGo’s customer support well in advance of your travel date. They will provide detailed information on the services available, the procedures to follow, and any additional requirements. It is essential to communicate your needs clearly to ensure that IndiGo can make the necessary arrangements to provide you with a comfortable and safe journey.

Several Check-in Options

IndiGo Airlines provides various options for check-in, allowing passengers to choose the most convenient method for their travel.

  1. Web Check-In: Passengers can check-in online through IndiGo’s website, which usually opens 48 hours before the scheduled departure time and closes 2 hours prior to domestic flights and 4 hours prior to international flights.
  1. Airport Check-In: IndiGo also offers check-in at the Indigo Airlines terminal at SGN where the Indigo staff assists the passengers with the process.
  1. Kiosk Check-In: IndiGo provides self-service kiosks at selected airports, allowing passengers to check-in themselves. These kiosks enable travellers to print their boarding passes and baggage tags without having to wait in line at the check-in counter.
  1. Mobile App Check-In: Passengers can also use the IndiGo mobile app to check-in for their flights. The app allows users to complete the check-in process, select seats, and access their boarding passes directly on their mobile devices. 

Indigo Airlines SGN terminal allows small and large pets to travel as cabin and cargo on their flights to multiple destinations. However, certain guidelines and restrictions apply, such as weight and size of the pet carrier, the number of pets allowed per passenger, etc. It is important to review IndiGo’s specific policies and contact their customer service to make the necessary arrangements for cabin travel with pets.

For larger pets or those that don’t meet the cabin travel requirements, IndiGo offers the option of transporting them as checked baggage. This requires following specific procedures and ensuring that the pet is safely and appropriately contained in a carrier.

Lost and Found Department

Indigo Airlines SGN terminal arrivals and Indigo terminal departures, both are equipped with the lost and found department of the airlines. These counters have knowledgeable staff available at the passenger’s service, in case they have lost their baggage, haven’t received their baggage from the counters, or received a damaged baggage. The lost & found desk helps the passengers to seek assistance for the same and receive timely service. It’s important to inform the airlines as soon as you fall under such circumstances to enhance the chances of resolving your situation. 

Unaccompanied Minor Service 

IndiGo Airlines offers an unaccompanied minor service to ensure the safe and comfortable travel of children flying alone. With dedicated staff and special protocols, IndiGo provides assistance throughout the journey, from check-in to arrival. Parents or guardians can have peace of mind knowing that their child will receive attentive care and support during their solo travel experience with IndiGo. The passengers or the parents/guardian of the passenger can avail this service on the official website of the airlines or by calling the airlines directly to book on behalf. 

The passengers are required to avail this service at the time of booking only, so that the airlines can arrange timely assistance upon the arrival of the passengers at the airport. 

Wrap Up

Indigo Airlines SGN terminal allows passengers to have access to a variety of services and facilities. This helps passengers to have an extraordinary experience with the airlines not only in flight but also at the airport. So, whenever you are planning to fly next with Indigo Airlines, ensure to use this guide as your go-to-resource for flying with safety, security, and with all the necessary information. Furthermore, if you have any queries or confusions, feel free to leave us a comment on the section below or call us directly.

IndiGo Airlines Tan Son Nhat International Airport Map

Frequently Asked Questions

What terminal is Indigo Airlines at SGN?

Indigo Airlines operates from Terminal 2 at the Tan Son Nhat International Airport.

Which is the Indigo Airlines SGN terminal arrivals?

Indigo Airlines uses the Terminal 2 at the SGN for operating its arriving carriers. 

Which is the Indigo Airlines SGN terminal departures?

The departures of Indigo Airlines are handled at the Terminal 2 at the SGN.

Does Indigo allow pets on its flights from the Terminal 2 at SGN?

Yes, Indigo Airlines allows pets on its flights from the Terminal 2 at SGN.

Can my child travel alone on an Indigo flight from Terminal 2 at SGN?

No, Indigo has a strict policy regarding children travelling alone on its flights, which is the unaccompanied minor service necessary for such scenarios.

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