Ethiopian Airlines ADD Terminal – Addis Ababa Bole International Airport

Addis Ababa Bole International Airport

It is always a good idea to have a solid travel strategy. There is no doubt that everything will likely be in order if you are prepared to board an Ethiopian Airlines flight at Addis Ababa Bole International Airport. But, unforeseen events can interfere with your plans, causing you to miss an important family gathering or a business presentation. You will learn crucial information regarding Ethiopian Airlines ADD Terminal, ticket purchases, claims for lost or delayed luggage, special services, and much more.

Below is a comprehensive reference to using the services at the Addis Ababa Bole International Airport terminal for Ethiopian Airlines. Be sure to read over this useful advice so that you can move with caution and remain watchful.

Services at Ethiopian Airlines Addis Ababa Bole International Airport Terminal 

Ethiopian serves its passengers with a wide variety of facilities to ensure that the passengers can easily navigate the terminal and look for the preferable. 

Ticket Reservations and CancellationsTicket Rescheduling/Managing Booking
Online Check-in FacilityAt Airport Counter Check-in Facility 
Self- Service Kiosk Check-inFree Wi-Fi at Airport and In-Flight
Unaccompanied Minor Assistance Pet Travel Related Assistance
Generous Baggage AllowanceDuty-free Shopping Options
Information Desks/CountersAirline/Airport Lounges
Delayed or Damaged Baggage Pet Relief Areas
Missing or Lost Item AssistanceImmigration and Custom Services
Seat or Class EnquiriesMedical Centres
Business Centre Delayed Flights
Transit InformationInterfaith Chapel
Airport FacilitiesIn-Flight Entertainment

List of All Ethiopian Airlines Terminal Worldwide

Ways to move between Ethiopian Airlines Terminal Addis Ababa Bole International Airport

Inter-terminal transportation options are present for passengers wanting to travel between the terminals or want to access other locations within the terminal. This allows passengers to get easy access to the boarding gates for connecting flights. Additionally, there are designated walkways which allow passengers to walk if they have ample time in between, after, or before their flights. 

Overview of Ethiopian Airlines at ADD, Terminal 2

Ethiopian serves at least a hundred international destinations, providing passengers with a good number of non-stop and connecting flights to these destinations. 

Airport NameAddis Ababa Bole International Airport
Ethiopian Airlines Addis Ababa Bole International Airport AddressXQMW+CFW, Addis Ababa, Ethiopia
Airport CodeADD
Ethiopian Airlines ADD Airport Contact No.1 (888) 359-4853
Ethiopian Addis Ababa Bole International Airport TerminalTerminal 2
Working Hours24 hours

Ethiopian Airlines Arrivals Terminal at Addis Ababa Bole International Airport

Ethiopian Airlines arrives from Terminal 2, ADD. The terminal serves passengers with baggage claim facilities after they have arrived at the terminal. Here the passengers can look for other services as well such as food and dining options, restaurants and cafes, shopping malls, duty-free, etc.

Ethiopian Airlines Departures Terminal at Addis Ababa Bole International Airport

Ethiopian Airlines departs from Terminal 2 at Addis Ababa Bole International Airport. The departures terminal is equipped with facilities such as designated check-in counters and checkpoints which leads the passengers towards their assigned boarding gates for the scheduled departure flights. The passengers can also access the several airline/airport lounges before their flights. 

Facilities Presented by Ethiopian Airlines at Addis Ababa Bole International Airport

Book Your Reservations at Addis Ababa Bole International Airport Terminal

So, go to Ethiopian Airlines’ official website, search for flights to your desired destination, seek for deals, and finalise your reservation to receive the best deal. Furthermore, if you need to book a last-minute flight to any destination with Ethiopian, contact the airline’s customer service desk or visit the airport’s ticket counter, where an airline representative will be readily available to book you a ticket, if seats are available. 

Cancel your Tickets at ADD Terminal 2

Ethiopian, like other major airlines, will charge you for voluntarily cancelling your ticket if you have no valid reason to do so. The airline allows you to cancel your ticket via the official Ethiopian Airlines website or in person by visiting the designated Ethiopian ticket counter at Addis Ababa Bole International Airport, Terminal 2. Whatever alternative you choose, there are specific rules and regulations that you must follow. Furthermore, if the airline cancels your ticket, you may be entitled to a full refund for the unused portion of your ticket.

Upgrade your Seats/Class at at Addis Ababa Bole International Airport Terminal

Ethiopian Airlines provides a “bid an upgrade” option to travellers interested in upgrading their class, allowing them to make an offer, pay for the upgrade, submit the application, and enjoy their voyage in luxury. Your offered amount of money represents the extra money you are willing to spend to upgrade your class to business class or cloud nine. It is critical to know that your credit card will only be charged if your bid is accepted by the airlines. 

Several Check-in Options at at Addis Ababa Bole International Airport Terminal

Ethiopian Airlines terminal allows customers to check-in for their flights using any of the available choices, which include web check-in and airport counter check-in. Passengers can choose the former option from 72 hours to 2 hours before their scheduled departure time. The latter option is available to travellers at Ethiopian Airlines’ authorised check-in counters in the departures area. Web check-in, on the other hand, is a wonderful choice for passengers who wish to save time at the airport and avoid large lines of customers. 

Pets (cats and dogs) may be transported in the cabin or luggage compartment when in a container and accompanied by a person or shipped as Cargo, as indicated in current passenger fares. Ethiopian allows a maximum of two dogs or cats per compartment (2 in Economy and 1 in Business) in a box measuring no more than 55X40X20cms and weighing no more than 8 kgs including the transport container.

Generous Baggage Allowance at ADD Terminal 2

Ethiopian Airlines provides a decent baggage allowance to its passengers, such as allowing a bag weighing no more than 32 kgs and measuring no more than 62 inches (L*W*H) to be carried with the traveller. Airlines will not accept irregularly shaped bags or improperly packed baggage on either domestic or international flights. So, make sure to follow the airlines’ luggage policies and avoid carrying excess for your vacation. 

Unaccompanied Minor Service at ADD Terminal

Unaccompanied Minors are children aged five to eleven who fly alone on Ethiopian Airlines. Unaccompanied minors aged 5 to 11 must travel with an escort on codeshare flights; however, escort service is optional on Ethiopian flights and is provided only when special care is requested by the guardian. Ethiopian considers adolescents from 12 to 17 to be unaccompanied minors if their parents or guardians require special supervision. 

Access to In-Flight Entertainment 

In-flight entertainment is available to Ethiopian Airlines passengers; entertainment options include in-flight wifi, access to some binge-watching apps, free food and beverages, and so on. The in-flight entertainment system ensures that customers enjoy a home-like experience and feel protected, secure, and entertained during their Ethiopian travel. You can contact Ethiopian Airlines employees to learn more about the exact service you may require during your travel.

Special Assistance 

Passengers who are specially abled, physically challenged, or have restricted mobility are given extra help. Passengers can use this service to navigate terminals and board flights with the assistance of airline employees. Special assistance may include total aid from airline personnel both at the airport and in flight, wheelchair assistance, stretcher assistance, and so on. To avoid last-minute bother, travellers must pre-book special assistance from airlines.

Transportation Options at Ethiopian Terminal Addis Ababa Bole International Airport

ADD Ethiopian Airlines terminal is a modern terminal well-furnished with all modern amenities, which is why designated vehicle rental companies are placed outside of each terminal at the airport. They offer automobile rental services to passengers moving to and from the airport’s terminal, allowing them to quickly reach neighbouring activities and attractions. Among the available modes of transportation are: 

  • Transportation by bus 
  • Taxi services are available.
  • Services for car rental
  • Ride-hailing services 
  • Public transport is available
  • Private transport is available.


Ethiopian Airlines is a renowned airline which operates its carriers from the Terminal 2, ADD. If you have any queries regarding your air travel with the airlines, feel free to either contact the airlines directly or visit their designated offices nearby. Additionally, feel free to leave comments in the comment section and let us know how we can help you. 

Ethiopian Airlines ADD Addis Ababa Bole International Airport Location Map

Frequently Asked Questions:

What Terminal is Ethiopian Airlines at ADD?

Ethiopian Airlines operates from Terminal 2 at Addis Ababa Bole International Airport.

Which is the Ethiopian Airlines arrival terminal ADD?

Ethiopian Airlines handles its arriving carriers at Terminal 2 at Addis Ababa Bole International Airport.

Which is the Ethiopian Airlines departure terminal ADD? 

Ethiopian Airlines handles its departures from Terminal 2 at Addis Ababa Bole International Airport. 

Does Ethiopian provide in-flight entertainment to its flights from ADD?

Yes, Ethiopian Airlines provides in-flight entertainment to its flights from Terminal 2 at Addis Ababa Bole International Airport.

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