Cathay Pacific PNH Terminal – Phnom Penh International Airport

Phnom Penh International Airport

There’s a lot to keep note of when it comes to air travel, specifically when you have no clue about your assigned terminal and how you can access the services and amenities that it has to provide. This article about Cathay Pacific Airlines PNH Terminal will help you have an extraordinary air travel experience with Cathay Pacific, ensuring that you do well upon your arrival at the airport’s terminal.

Cathay Pacific Arrivals at PNH Terminal

Cathay Pacific Operates its arrivals from Terminal 1 at Phnom Penh International Airport. The arrivals terminal has baggage carousels for retrieving baggage. Additionally, it has several restaurants and cafes, an inter-terminal transportation facility, etc available.

Cathay Pacific Departures at PNH Terminal

Cathay Pacific operates its departures from Terminal 1 at Phnom Penh International Airport. The departures terminal is equipped with check-in counters and security checkpoints, immigration services, and customs/passport control, etc.

Cathay Pacific Basic Services at PNH Terminal

Cathay Pacific offers a variety of services at its terminal at the airport, ensuring that the passengers have a comfortable and smooth experience. Check out some of the services below:

Self-service kiosk check-inOnline check-inDedicated check-in counters
Priority check-in for premium passengersBaggage drop off/pick up facilitiesLounge access for eligible passengers
Assistance for passengers with reduced mobilityPriority boarding Family and children’s services 
Unaccompanied Minor ServiceSpecial assistance for disabled passengersFast track immigration and customs 
Baggage wrapping service Priority baggage handling Lost and found assistance 
Customer service countersFlight information displays Medical assistance 
Flight rebooking and rescheduling Transit assistance for connecting flightsTransfer desks for flight connections 
Representatives for inquiriesDuty-free shopping Forex and banking services
Wifi/Internet access Charging stations Transportation services 

List of Every Cathay Pacific Airlines Terminal Worldwide

Guide to Cathay Pacific Airlines at Phnom Penh International Airport

Cathay Pacific Airlines handles its arriving and departing carriers to/from Terminal 1 at Airport, where the passengers can use the variety of modern services/amenities offered.

Airport NamePhnom Penh International Airport
Cathay Pacific Phnom Penh International Airport Address12000 មហាវិថី​ សហព័ន្ធរុស្ស៊ី, Phnom Penh, Cambodia
Airport CodePNH
Cathay Pacific Phnom Penh International Airport Contact Number+855 23 862 800
Cathay Pacific Phnom Penh International Airport TerminalTerminal 1
Working Hours24 hours

Cathay Reservations/Cancellations

Cathay Pacific allows passengers to book reservations either on the official platform of the airlines or upon their arrival at the airport’s terminal. No matter which option you choose for reserving your ticket, you can always select the seat of your choice, destination, fare type, etc. Whilst reserving ahead of time can get you better deals and offers on tickets with Cathay, reserving at the ticket counter of Cathay, in the airport leaves you with little to no options, but only the available.

The passengers who look forward to cancelling their reservation with Cathay can choose the same method as reservation. It’s crucial to go through the cancellation policy of the airlines once, to get an understanding whether you are eligible for a full refund of your unused ticket or entitled to a cancellation penalty by the airlines. 

Cathay Pacific Seat Upgradations

The passengers who look forward to enhancing their travel experience with Cathay Pacific can choose an upgraded class ticket on their flights to international or domestic destinations. Seat upgrades are more worth it when you have long haul flights because it offers extended legroom, extra space for comfort, additional in-flight facilities, including entertainment, and so much more. The options you have got are premium economy, business, and first class. 

Cathay Pacific allows passengers to avail paid upgrades either online or at the check-in counters of the airport’s terminal. Additionally, the passengers also have the chance to bid for an upgrade with Cathay under the program named “Upgrade Bid”. defending upon your preferences, you can move forward with any of the suitable options to make your travel a luxurious and comfortable one.

Cathay Pacific Check-in Options

Cathay Pacific offers passengers several alternatives to check-in for their flights, including online check-in, mobile check-in, airport counter check-in, and self-service kiosk check-in. 

  • Online check-in is available to passengers 48 hours prior to the scheduled departure and it closes exactly one hour before the flight departs from the airport. 
  • Passengers can use their devices such as phone, laptop, or tablet to check-in through the mobile application of Cathay, and get an electronic boarding pass.
  • Passengers who wish to go forward with the traditional check-in options, can use the airport check-in counters staffed with Cathay representatives, here the passengers can also drop their checked baggage off and receive the boarding pass afterwards.
  • Last but not least, Self-Service Kiosk check-ins are available at the counter for independently checking-in. These kiosks allow passengers to check-in, select their seats, and print their boarding passes. This option is more convenient and expedites the check-in process.

Additionally, must note that the internationally travelling passengers are required to arrive at least 3 hours prior to the scheduled departure, whereas domestically travelling passengers are required to arrive at the airport at least 2 hours prior to their scheduled departure with Cathay Pacific, in order to complete the pre-boarding procedures on time. 

Cathay Pacific baggage Facilities

Located at the arrivals terminal, Cathay Pacific’s baggage claim area allows passengers to claim or retrieve their checked baggage after they have deboarded their flights.the baggage carousels are designed conveniently to allow passengers a smooth process. Alternatively, the baggage drop-off area allows passengers to leave their checked baggage in order to move forward with the check-ins and security checkpoints, and further towards their designated boarding gates. For more information on other baggage related activities such as baggage wrapping, baggage storage, please contact the customer service of Cathay, itself. 

Cathay Pacific Lost & Found

The lost and found desk of Cathay Pacific Airlines offers passengers assistance regarding their delayed, damaged, and lost baggage at the airport’s terminal. These counters are staffed with personnels who help you deal with the issue and make sure you leave satisfied from the airport. The passengers are requested to contact the lost and found desk in case of any such circumstances with the right details of their baggage, along with their own identification details, as this will help the personnels to be quick with the process and help you out at the earliest. 

Cathay Information Counters

No matter what your queries are about, reservations, cancellations, seat upgradations, pet travel, unaccompanied minor, check-ins, baggage related services, and other such travel related factors, you can always look upon the representatives at the information counters. Additionally, in case you need instructions on how to reach your terminal, access the lounges, move between the terminals, or get other available services, you can ask for the same at these counters only. For more information, feel free to contact the customer service of Cathay.

Cathay Pacific Special Assistance Service

Cathay Pacific is committed to provide each and every passenger a journey worth waiting for, which is why it offers special assistance to passengers who require it, such as, passengers with reduced mobility, physically impaired passengers, handicapped passengers, etc. services such as, wheelchair assistance, boarding assistance, deboarding assistance, etc are provided to make the passengers as comfortable as possible. 

In order to get special assistance services, the passengers are required to fill an online form given on the official site of the airlines, and book the service. This allows the crew to arrange the needful and be available at the airport upon your arrival. 

Cathay Pacific Unaccompanied Minor Service

If the minor passenger is under age 6 to 12, registration as an unaccompanied minor is required to travel, if the passenger is travelling alone on Cathay Pacific flights. For passengers who are twelve to eighteen years of age, do not necessarily need to book this service, but have the option to book, if wanted. For more information on how you can book this service, or the rules and restrictions regarding the same, it’s better to get in touch with the airlines via their official website or via their phone number. 

Transportation To/From Cathay Pacific Airlines PNH Terminal

For the passengers who need to access the airport from the city, or city from the airport, can look out for the several available options to reach their desired destination. The available  transportation options are as follows: 

  • Bus Service
  • Taxi Service
  • Train Service
  • Rideshare service 
  • Car rentals Service
  • Public transportation Service
  • Private transportation Service

Reasons to Contact Cathay Pacific Airlines at Airport’s Terminal

There are several reasons to contact Cathay Pacific Airlines at the Airport’s terminal, these include: 

  1. To check-in for your flight, as the airlines will do it on your behalf. 
  2. To inquire about flight delays or flight cancellations by the airlines.
  3. To request assistance for passengers with reduced mobility or special needs. 
  4. To seek information about baggage allowances, restrictions, and related service.
  5. To change your flight, make changes to your itinerary, and to upgrade your flight. 
  6. To ask or inquire about the status of a lost baggage, delayed, or damaged baggage. 
  7. To get lounge access, request information regarding the rules, fees, amenities, etc. 
  8. To get an insight to flight services, such as in-flight entertainment options and meals. 
  9. To seek help with other general flight-related inquiries or issues before/during flight. 
  10. To inquire about immigration or visa requirements to proceed with the formalities.


Cathay Pacific, a renowned airline, never misses an opportunity to impress its passengers, as it prioritises customer satisfaction. The amenities it provides at its arrivals and departures terminal are evident of how the airline operates effectively at the airport. However, if the passengers look forward to seeking any special kind of assistance from the airlines or look forward to inquiring about any travel related factor, they can do so by reaching out to the airlines through their official website, contact number, email, or social media accounts. 

Cathay Pacific Phnom Penh International Airport Map


What terminal does Cathay Pacific operate from at PNH?

Cathay Pacific Airlines operates from the Terminal 1 at PNH.

What time does Cathay Pacific’s check-in counters open at Phnom Penh International Airport?

The check-in counters of Cathay Pacific Airlines usually open 3 or 4 hours before the scheduled departures.

Does Cathay Pacific offer online check-in options for its flights from the Terminal 1?

Yes, Cathay Pacific Airlines offers online check-ins for its flights from the Terminal 1.

How early should I arrive at the airport for my Cathay Pacific Airlines flight?

The passenger should arrive at least three hours prior to international departure and 2 hours prior to domestic departure.

Are there any immigration and customs facilities at the Cathay Pacific’s terminal?

Yes, there are immigration and customs available for the eligible passengers at the Cathay Pacific’s terminal.

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