Austrian Airlines ZAG Terminal – Zagreb Airport

Franjo Tuđman Airport Zagreb

In order to ensure that a flight experience is stress free and void of any problems, travelers are highly recommended to obtain all the necessary and relevant information about the flight and the airline that is operating that flight and prepare accordingly. This segment bears details about the Austrian Airlines ZAG Terminal – Zagreb Airport. Travelers / passengers who have been looking for references and / or guides may use the details provided here at their discretion to ready themselves for an upcoming flight / plan a future flight with Austrian Airlines or / and contact the airline itself.

Austrian Airlines ZAG Terminal Essential Information

All the essential details centric to Austrian Airlines flights and its corresponding terminal at Zagreb Airport have been shared here for the perusal of travelers / passengers.

Airport NameZagreb Airport
Airport CodeZAG
TerminalTerminal 1
Austrian Airlines ZAG Arrivals TerminalTerminal 1
Austrian Airlines ZAG Departures TerminalTerminal 1
ZAG Airport AddressUl. Rudolfa Fizira 21, 10150, Zagreb, Croatia
Austrian Airlines IATA CodeOS
Austrian Airlines ICAO CodeAUA
Austrian Airlines Ticket Counter Hours24 hours a Day
Austrian Airlines Official

Austrian Airlines Zagreb Airport Terminal Information

Relevant contact details pertaining to the Austrian Airlines terminal at ZAG Airport have been supplied herein.

Austrian Airlines, Zagreb Airport AddressAustrian Airlines, Terminal 1, Zagreb Airport, Ul. Rudolfa Fizira 21, 10150, Zagreb, Croatia
Austrian Airlines Contact Number1 (800) 843-0002
[Other country specific numbers can be found on the airline’s website].

Services & Amenities Offered at Austrian Airlines ZAG Terminal

Passengers / travelers can request the team at the Austrian Airlines ZAG terminal office to avail any of the following services / amenities:

  • Ticket Booking and Cancellation
  • Baggage Allowance
  • Airport / Online / Self-service Kiosk Check-in
  • Airport Transfers
  • Unaccompanied Minor Service
  • Duty-Free Allowance
  • In-Flight Meals / Entertainment
  • Missing / Delayed / Lost Luggage
  • Airport Lounges
  • Flight Information / Flight Status
  • Delayed / Canceled Flights
  • Airport Facilities
  • Animal Relief Area
  • Boarding Class Enquiries
  • Valet Parking
  • Airport / Inflight Wi-Fi
  • Miles & More
  • Star Alliance

A list of all Austrian Airlines Terminal worldwide

Booking Austrian Airlines Tickets at ZAG Terminal

Travelers can easily make flight reservations through the airline’s website / mobile app; however, should any traveler need any assistance when booking a flight ticket, they can request the help of the trained representatives stationed at the office of Austrian Airline terminal at ZAG Airport.

Manage Booking at ZAG Terminal

Travelers in need of making changes to their reservations or / and wishing to add amenities / services to their itinerary can use the “My Bookings” section on the airline’s website / mobile.

The team on duty at the Austrian Airlines ZAG terminal office can also be requested for assistance by passengers to help manage their flight bookings.

Austrian Airlines Cancellation / Refund

The office of Austrian Airlines terminal at ZAG Airport will not accept requests for cancellations / refunds of tickets purchased from third party travel agents / agencies / websites.

All cancellations / refunds are conditional to the fare rules applicable per the reservation fare / ticket class type; travelers should read the terms & conditions mentioned on their booking and request for cancellation / refund accordingly.

Check-in at Austrian Airlines ZAG Terminal

Passengers can opt to check-in for their flights through either of the following methods:

  • Online / web / mobile check-in through the airline’s website / mobile application; available between 24 hours and 90 minutes before a flight’s scheduled time of departure.
  • In person at the Austrian Airlines ZAG terminal counter; check-in stops 90 minutes prior to a flight’s scheduled departure time.

Contact the Austrian Airlines customer service for more information related to check-in or any other queries.

Austrian Airlines Flight Status

Flight status can be tracked on the airline’s website and the mobile application or even by calling the office of Austrian Airlines terminal at ZAG Airport.

Austrian Airlines Lost / Delayed / Damaged Baggage at Zagreb Airport Terminal

Immediately alert an airline representative at the baggage claim area / baggage service office / Austrian Air ZAG terminal office when faced with delayed / lost / damaged baggage; passengers would need to file an incident report before exiting the destination airport.

Traveling with Pets on Austrian Airlines at ZAG Airport

People can make pet travel bookings for dogs and cats with the airline; pet travel service is subject to availability and conditional to the Austrian Airlines Pet Policy and the rules regulating the transport of live animals at the airport of departure & destination.

A fee is applicable for pet travel; pet travel fares differ in accordance to flight route and /  or the size / weight of the animal & carrier.

Call or visit the office of Austrian Airline terminal at ZAG Airport to ask for more details or / and to make pet travel reservations.

Inflight Wi-Fi by Austrian Airlines

“FlyNet” internet access is offered on select routes operated by the airline; passengers who wish to use the internet / Wi-Fi services for browsing / streaming would need to purchase a Wi-Fi pack.

Wi-Fi packs offered by the airline are as follows:

  • FlyNet Chat – €‎ 3; for the entire course of the flight.
  • FlyNet Mail & Surf – Flights up to 90 minutes €‎ 5, flights more than 90 minutes €‎ 7.
  • FlyNet Stream – Flights up to 90 minutes €‎ 10, flights more than 90 minutes €‎ 12.

Wi-Fi packs can only be purchased after boarding the aircrafts; for more details regarding onboard internet / Wi-Fi service, please contact the Austrian Airline ZAG terminal office.

Austrian Airlines Airport Lounge

Being a member airline of Star Alliance brings the Austrian Airlines passengers the benefits of availing access and use of innumerable lounges of all Star Alliance member airlines at airports all over the world.

To locate a lounge, contact the office of Austrian Air terminal at ZAG Airport or visit the Star Alliance website.

Car Rental Service at ZAG Airport

The airport’s official website has all the information about car rental services at Zagreb Franjo Tuđman Airport; travelers arriving at this airport can also request for information and / or assistance from the airport staff.

Austrian Airlines ZAG Zagreb Airport Location Map

Frequently Asked Questions

What terminal is Austrian Airlines at ZAG airport?

Austrian Airlines flight operations are managed from Terminal 1 at Zagreb Franjo Tuđman Airport.

How to contact the Austrian Airlines Zagreb Airport Terminal?

Travelers in the U.S.A. can call 1 (800) 843-0002, other country specific numbers can be found on the Austrian Airlines website.

Is there pet travel on Austrian Airlines?

Yes! Austrian Airlines offers pet travel services.

Do Austrian Airlines have Wi-Fi?

Yes! Select routes operated by Austrian Airlines offer inflight Wi-Fi / internet service.

Where are the Austrian Airlines ZAG terminal arrivals?

Austrian Airlines flights arrive at Terminal 1 Franjo Tuđman Airport Zagreb.

Where are the Austrian Airlines ZAG terminal departures?

Austrian Airlines uses Terminal 1 at Zagreb Airport for its flight departures.

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