Austrian Airlines ORD Terminal – O’Hare International Airport

It’s all good to be fully prepared with your travel plan. If you are ready to catch an Austrian Airlines flight from O’Hare Airport, no doubt, everything might be in place. But, unanticipated circumstances could hamper your plans and you might miss a special family event or a professional conference. You will get important details about Austrian Airlines ORD Terminal, ticket bookings, lost or delayed luggage claims, special services, and much more. We bring to you a detailed guide on availing services at the Austrian Airlines terminal located at O’Hare Airport To stay vigilant and move cautiously, make sure to read over this helpful information.

Quick Basic Info Austrian Airlines ORD Terminal

Airport NameO’Hare International Airport
Airport CodeORD
Airport Address1 Airport Dr, Oakland, CA 94621
TerminalAustrian Airlines Operates at Terminals 1 & 5
Austrian Airlines IATA CodeOS
Austrian Airlines ICAO CodeAUA
Austrian Airlines Ticket Counter Hours24 hours a Day
Country NameUnited States
City NameOakland, Chicago
Airlines Official

Austrian Airlines Arrivals at ORD Airport

Dallas (DFW)OS7720Austrian1

Austrian Airlines Departures at ORD Airport

Vienna (VIE)OS66Austrian1 & 5

Services Provided at Austrian Airlines ORD Terminal

You must speak to the travel executives stationed at the Austrian Airlines ORD Terminal 1 & 5 if you have any issues or questions about the following services.

  • Ticket Booking and Cancellation
  • Baggage Allowance
  • Airport Check-in
  • Online Check-in
  • Airport Transfers
  • Unaccompanied Minor Service
  • Duty-Free Allowance
  • In-Flight Meals
  • Missing Luggage
  • Airport Lounges
  • Flight Information
  • Delayed Flights
  • Airport Facilities
  • In-Flight Entertainment
  • Airport Wi-Fi
  • Animal Relief Area
  • Boarding Class Enquiries
  • Valet Parking
  • Flight Wi-Fi

List of all Austrian Airlines Terminal Globally

Book Austrian Airlines at ORD Terminal

Contact Austrian Airlines travel representatives at Terminal 1 & 5 for queries related to reservations. You can request information about upcoming flights and select the one suiting best to your plan. 

Make the payment to confirm your booking. Please keep in mind to check with the airline’s team for the mode of payment beforehand. You need to be ready with a card payment, in case they do not accept cash. For online bookings, you can refer to the related option given on the homepage of the airline’s website.

Manage Booking at ORD Terminal

You can contact the team if you have queries regarding any spontaneous changes in your already booked flights. Customer support will guide you with concerns related to the cancellation of your reservation, making changes, upgrading seats, adding extra seats, choosing another schedule, etc.

Austrian Airlines Cancelation and Refund

In the event of an emergency, you might have to cancel your flight. Speak to an agent at Terminal 1 & 5 about the procedure of cancelation and whether your ticket qualifies for a refund. Then you need to follow the specific steps to claim your refund, as per the airline’s policy.

Check-in at Austrian Airlines ORD Terminal

You need to proceed for check-in at Terminal 1 & 5 with all the required travel documents to be shown at the check-in counter. Please also collect information about any other necessary papers or certificates to be presented, so that you don’t run into trouble in the end moment.

As far as it is about checking your baggage, you need to make sure to follow the baggage policy of Austrian Airlines. If the baggage exceeds the specified limit, you will have to purchase extra baggage.

Once you clear all such formalities, you will get the boarding pass to go towards the boarding gate.

Austrian Airline Flight Status

You can contact the team at the helpdesk of Austrian Airlines for information related to the status of your flight.

Austrian Airlines Lost or Delayed Baggage at ORD Terminal

If you are not able to find your baggage, upon arrival, at the baggage claim counter, you must contact the Austrian Airlines staff, as it may get delayed. In case, your baggage is lost, the staff will guide you with further steps to get it back. Else, you can submit an online form so that the airline’s team can look into it. You will get a reference number, using which you can track the status of your baggage. 

In case, you don’t receive your baggage within 21 days of the form submission, you need to contact the airline’s team through the delayed baggage section on their website.

Austrian Airlines Damaged Baggage at ORD Terminal

On the other hand, if you receive damaged baggage or any of your items is found to be missing, you must immediately report it to an Austrian Airlines agent at Terminal 1 & 5. They will ask you to submit a damage report and provide you with a transaction number. You need to keep this intact with you.

Then you are required to give the damaged bag, original invoice, the baggage loop, and its tag to the contractual partner of the airline. The airline’s team will let you know the contact details of the contractual partner. 

The original invoice will be used to calculate the value. A bag as part of the replacement will be provided to you as per this value.

However, if you don’t have the invoice, no worries. The airline’s team will calculate an estimated value and you will get a bag as a replacement.

Traveling with Pets Service at ORD Airport

Austrian Airlines allows you to take pets such as dogs and cats with you on prior reservations. Your pet is permitted to be taken in an approved carrier and it must be a minimum of 12 weeks old.

Depending on the size and weight, it can be taken in the cabin or cargo. For further assistance at the airport or on the flight, you can contact the airline’s team at Terminal 1 & 5.

Austrian Airlines Lounge ORD Terminal

It’s a great idea to spend your free time at any of these lounges. You must seek detailed information on lounge access or the applicable charges from the airline’s team over the telecon or at the counter at Terminal 1 & 5.

Austrian Airlines Senator Lounge

The following facilities can be availed at the lounge:

  • Wi-Fi
  • TVs
  • Business services 
  • Shower suite
  • Full-service bar
  • Buffet with hot and cold delights
  • Hard and soft drinks

Austrian Airlines Business Lounge

Facilities available at the lounge are:

  • Wi-Fi
  • Locker facility
  • TV Room
  • Buffet with hot and cold delicacies 
  • Hard and soft drinks
  • Business services

Car Rental Service at ORD Airport

You can contact the Austrian Airlines staff at Terminal 1 & 5 to book a car rental from the O’Hare Airport or other related queries. You can also book the same by referring to the related section on the homepage of the airline’s website.

Austrian Airlines ORD O’Hare Airport Location Map

Frequently Asked Questions

What terminal is Austrian Airlines at ORD airport?

Austrian Airlines flight operations are managed from Terminals 1 & 5 at O’Hare International Airport.

How to contact the Austrian Airlines O’Hare International Airport Terminal?

Travelers in the U.S.A. can call 1 (800) 843-0002, other country specific numbers can be found on the Austrian Airlines website.

Is there pet travel on Austrian Airlines?

Yes! Austrian Airlines offers pet travel services.

Do Austrian Airlines have Wi-Fi?

Yes! Select routes operated by Austrian Airlines offer inflight Wi-Fi / internet service.

Where are the Austrian Airlines ORD terminal arrivals?

Austrian Airlines flights arrive at Terminals 1 & 5 in O’Hare International Airport.

Where are the Austrian Airlines ORD terminal departures?

Austrian Airlines uses ORD at O’Hare International Airport for its flight departures.

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