Austrian Airlines CAI Terminal – Cairo International Airport

Alexandria International Airport

It’s all good to be fully prepared with your travel plan. If you are ready to catch an Austrian Airlines flight from Cairo International Airport, no doubt, everything might be in place. But, unanticipated circumstances could hamper your plans and you might miss a special family event or a professional conference. You will get important details about Austrian Airlines CAI Terminal, ticket bookings, lost or delayed luggage claims, special services, and much more. We bring to you a detailed guide on availing services at the Austrian Airlines terminal located at Cairo International Airport. To stay vigilant and move cautiously, make sure to read over this helpful information.

Quick Basic Info Austrian Airlines CAI Terminal

Airport NameCairo International Airport
Airport CodeCAI
Airport AddressCairo Governorate, Egypt
TerminalAustrian Airlines Operates at Terminal 3
Austrian Airlines CAI Arrivals TerminalTerminal 3
Austrian Airlines CAI Departures TerminalTerminal 3
Austrian Airlines IATA CodeOS
Austrian Airlines ICAO CodeAUA
Austrian Airlines Ticket Counter Hours24 hours a Day
Country NameEgypt
City NameCairo Governorate
Official Websitewww.austrian.com
YouTubewww.youtube.com/user/austrianairlinesag
Facebookwww.facebook.com/AustrianAirlines/
Twittertwitter.com/_austrian
Instagram www.instagram.com/austrianairlines/?hl=en

Details of Austrian Airlines Cairo International Airport Terminal

You can catch your flight from Austrian Airlines CAI Terminal 3 at the airport. However, there might be a change in the terminal for some flights. It is advised to check your flight booking confirmation email to know where is the Austrian Airlines CAI arrival terminal or the departure terminal in case of your specific flight.

Cairo International Airport AddressCairo Governorate, Egypt
Austrian Airlines CAI Phone Number+43 1 70148 1000

Services Provided at Austrian Airlines CAI Terminal

You must speak to the travel executives stationed at the Austrian Airlines CAI Terminal 3 if you have any issues or questions about the following services.

  • Ticket Booking and Cancellation
  • Baggage Allowance
  • Airport Check-in
  • Online Check-in
  • Airport Transfers
  • Unaccompanied Minor Service
  • Duty-Free Allowance
  • In-Flight Meals
  • Missing Luggage
  • Airport Lounges
  • Flight Information
  • Delayed Flights
  • Airport Facilities
  • In-Flight Entertainment
  • Airport Wifi
  • Animal Relief Area
  • Boarding Class Enquiries
  • Valet Parking
  • Flight Wifi

A list of all Austrian Airlines Terminal worldwide

Book Austrian Airlines at CAI Terminal

Contact Austrian Airlines travel representatives at Terminal 3 for queries related to reservations. You can request information about upcoming flights and select the one suiting best to your plan. 

Make the payment to confirm your booking. Please keep in mind to check with the airline’s team for the mode of payment beforehand. You need to be ready with a card payment, in case they do not accept cash. For online bookings, you can refer to the related option given on the homepage of the airline’s website.

Manage Booking at CAI Terminal

You can contact the team if you have queries regarding any spontaneous changes in your already booked flights. Customer support will guide you with concerns related to the cancellation of your reservation, making changes, upgrading seats, adding extra seats, choosing another schedule, etc.

Austrian Airlines Cancelation and Refund

In the event of an emergency, you might have to cancel your flight. Speak to an agent at Terminal 3 about the procedure of cancelation and whether your ticket qualifies for a refund. Then you need to follow the specific steps to claim your refund, as per the airline’s policy.

Check-in at Austrian Airlines CAI Terminal

You need to proceed for check-in at Terminal 3 with all the required travel documents to be shown at the check-in counter. Please also collect information about any other necessary papers or certificates to be presented, so that you don’t run into trouble in the end moment.

As far as it is about checking your baggage, you need to make sure to follow the baggage policy of Austrian Airlines. If the baggage exceeds the specified limit, you will have to purchase extra baggage.

Once you clear all such formalities, you will get the boarding pass to go towards the boarding gate.

Austrian Airline Flight Status

You can contact the team at the helpdesk of Austrian Airlines for information related to the status of your flight.

Austrian Airlines Lost or Delayed Baggage at CAI Terminal

If you are not able to find your baggage, upon arrival, at the baggage claim counter, you must contact the Austrian Airlines staff, as it may get delayed. In case, your baggage is lost, the staff will guide you with further steps to get it back. Else, you can submit an online form so that the airline’s team can look into it. You will get a reference number, using which you can track the status of your baggage. 

In case, you don’t receive your baggage within 21 days of the form submission, you need to contact the airline’s team through the delayed baggage section on their website.

Austrian Airlines Damaged Baggage at CAI Terminal

On the other hand, if you receive damaged baggage or any of your items is found to be missing, you must immediately report it to an Austrian Airlines agent at Terminal 3. They will ask you to submit a damage report and provide you with a transaction number. You need to keep this intact with you.

Then you are required to give the damaged bag, original invoice, the baggage loop, and its tag to the contractual partner of the airline. The airline’s team will let you know the contact details of the contractual partner. 

The original invoice will be used to calculate the value. A bag as part of the replacement will be provided to you as per this value.

However, if you don’t have the invoice, no worries. The airline’s team will calculate an estimated value and you will get a bag as a replacement.

Traveling with Pets Service at CAI Airport

Austrian Airlines allows you to take pets such as dogs and cats with you on prior reservations. Your pet is permitted to be taken in an approved carrier and it must be a minimum of 12 weeks old.

Depending on the size and weight, it can be taken in the cabin or cargo. For further assistance at the airport or on the flight, you can contact the airline’s team at Terminal 3.

Austrian Airlines Lounge CAI Terminal 3

It’s a great idea to spend your free time at any of these lounges. You must seek detailed information on lounge access or the applicable charges from the airline’s team over the telecon or at the counter at Terminal 3.

Austrian Airlines Senator Lounge

The following facilities can be availed at the lounge:

  • Wi-Fi
  • TVs
  • Business services 
  • Shower suite
  • Full-service bar
  • Buffet with hot and cold delights
  • Hard and soft drinks

Austrian Airlines Business Lounge

Facilities available at the lounge are:

  • Wi-Fi
  • Locker facility
  • TV Room
  • Buffet with hot and cold delicacies 
  • Hard and soft drinks
  • Business services

Car Rental Service at CAI Airport

You can contact the Austrian Airlines staff at Terminal 3 to book a car rental from the Cairo International Airport or other related queries. You can also book the same by referring to the related section on the homepage of the airline’s website.

Austrian Airlines Arrivals at CAI Airport

OriginFlightAirlineTerminal
N/AN/AAustrian3

Austrian Airlines Departures at CAI Airport

DestinationFlightAirlineTerminal
N/AN/AAustrian3

Austrian Airlines CAI Airport Location Map

What terminal is Austrian Airlines at CAI airport?

Austrian Airlines flights are operated through Terminal 3 of Cairo International Airport in Cairo Governorate, Egypt.

What is the terminal for Austrian Airlines CAI arrivals?

Austrian Airlines flights arrive at Terminal 3 of Cairo International Airport.

What is the terminal for Austrian Airlines CAI departures?

Austrian Airlines flights depart from Terminal 3 of Cairo International Airport.

Can I access the Austrian Airlines lounge CAI airport?

Absolutely! You can spend your spare time at any of the two lounges, Lufthansa Senator Lounge and Lufthansa Business Lounge, conveniently located at Terminal 3 for Austrian Airlines passengers. For details on the lounge amenities and your eligibility to use them, you can contact the customer support team of Austrian Airlines.

What are the facilities available at Terminal 3 of Cairo International Airport?

You can explore shopping and dining outlets as well as use ATMs at Terminal 3 of the airport. 

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