Auric Air KGL Terminal – Kigali International Airport

Kigali International Airport

Everything you need to know about Auric Air terminal at KGL

Airport NameKigali International Airport
Auric Air Airport AddressKN 5 Rd, Kigali, Rwanda
Airport CodeKGL
Auric Air KGL Terminal ArrivalsTerminal 1
Auric Air KGL Terminal DeparturesTerminal 1
Auric Air Airport Contact Number+250 724 123 139
Working Hours24 hours 
Official Auric Air
Twitter Account

Services at Auric Air KGL Terminal

  • Check-in counters to ensure a smooth entry onto their flights 
  • Assistance with baggage drop-off, making it convenient for travellers. 
  • Real time information on flight schedules, updates, and gate changes. 
  • Ticket sales, booking, and cancellation service/assistance at the terminal. 
  • Guidance to departing or arriving passengers regarding security checks. 
  • Lounge facilities for passengers seeking a comfortable and luxurious time. 
  • Staff ensures passengers board the plane comfortably, in an organised manner.
  • The staff caters to the needs and requirements of the passengers with limited mobility.
  • Special assistance or special services for unaccompanied minors and elderly travellers.
  • Lost & found department for assisting with delayed, damaged, and lost baggage or items. 
  • Proper guidance to go through customs and immigration in case of international travels. 
  • Inter-terminal transport as well as transportation outside the terminals to the passengers.  

List of All Auric Air Terminals Worldwide

Airport Map: Kigali International Airport

Quick Answers! 

What terminal is Auric Air at KGL – Kigali International Airport?

Auric Air operates its arrivals and departures from the Terminal 1 of the Kigali International Airport. 

Can I book Auric Air tickets offline at the KGL Terminal 1?

Yes, Auric Air offers offline reservation at the ticket counters of Terminal 1 and online booking services through their official website.

Is there a baggage allowance on Auric Air flights from Terminal 1 KGL?

Yes, there is a different baggage allowance policy for each passenger, and it varies depending on your ticket type and route.

Do I need to check in offline for Auric Air flights?

Offline check-ins are available at Auric Air KGL Terminal. And, online check-in is available but may not be required for all flights. Check the airline’s website for details.

Can I change my Auric Air flight booking?

Flight changes are possible, but they may incur fees. Contact Auric Air for specific details.

Is in-flight catering provided on Auric Air flights?

Some flights offer in-flight catering, while others don’t. It depends on the route/flight type.

Are pets allowed on Auric Air flights?

Yes, pets are allowed on certain Auric Air flights, but there may be restrictions and fees.

How can I contact Auric Air customer service?

You can reach Auric Air customer service through the contact info provided on their website.

Is there a lounge available at Auric Air Kigali International Airport Terminal?

The KGL has lounges, but availability can vary. Check with the airport for details.

What should I do if my flight is delayed or cancelled?

If your flight is delayed or cancelled, Auric Air will provide information and assistance at the airport. You may also contact their customer service for further guidance.

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