AirAsia KCH Terminal – Kuching International Airport

Kuching International Airport

Millions of travelers all over the world choose to fly when it comes to business trips or good ol’ fashion vacations. And, one thing is common for all those travelers, they have to be worried about a few things that could impact their upcoming flight – baggage allowance, lounge access, inflight Wi-Fi / internet, special assistance service, pet travel service, onboard dining, etc. Information centric to the AirAsia KCH Terminal – Kuching International Airport has been compiled on this page; travelers / passengers may use it to prepare for an upcoming AirAsia flight or plan a future flight that is set to depart from or arrive at Kuching International Airport, or to contact AirAsia Airlines.

AirAsia Airlines KCH Essential Information

Vital information regarding the Air Asia  Airlines terminal at KCH Airport have been stated herein.

  • Airport Name: Kuching International Airport 
  • Terminal: Terminal 1
  • AirAsia Airlines KCH Arrivals Terminal: Terminal 1
  • AirAsia Airlines KCH Departures Terminal: Terminal 1
  • Airport Code: KCH
  • KCH Airport Address: 900A, 93250 Kuching, Sarawak, Malaysia
  • AirAsia Airlines IATA Code: AK
  • AirAsia Airlines ICAO Code: AXM
  • AirAsia Airlines Ticket Counter Hours: 24 hours a Day
  • AirAsia Airlines Contact Number: 080 4666 2222
  • Country: Malaysia
  • City: Sarawak
  • AirAsia Airlines Official Website: www.airasia.com
  • YouTube: www.youtube.com/user/airasia
  • Facebook: www.facebook.com/AirIndiaX
  • Twitter: twitter.com/airasia
  • Instagram Account: www.instagram.com/airasiasuperapp

Services & Amenities Offered at AirAsia Airlines KCH Terminal

Contact the Air Asia KCH terminal office to request the following flight related service / amenities;

  • Ticket Booking and Cancellation
  • Baggage Allowance
  • Airport / Online / Self-service Kiosk Check-in
  • Airport Transfers
  • Unaccompanied Minor Service
  • Duty-Free Allowance
  • In-Flight Meals / Entertainment
  • Missing / Delayed / Lost Luggage
  • Airport Lounges
  • Flight Information / Flight Status
  • Delayed / Canceled Flights
  • Airport Facilities
  • Animal Relief Area
  • Boarding Class Enquiries
  • Valet Parking
  • Airport / Inflight Wi-Fi
  • AirAsia Freedom Flyer
  • Red Carpet

List of all AirAsia Terminal Globally

Booking AirAsia Airlines Tickets at KCH Terminal

To make flight bookings with the airline, travelers can either contact the office of Air Asia  Airlines terminal at KCH Airport or make the reservations by themselves through the airline’s website or mobile application.

Manage Booking at KCH Terminal

Passengers can either request assistance from the team at the Air Asia KCH terminal office to manage their reservations or use the “My Bookings” section on the airline’s website / mobile application.

AirAsia Airlines Cancellation / Refund

The office of Air Asia  Airlines terminal at KCH Airport will only entertain requests of cancellations / refunds for reservations made through the airline’s official channels.

Passengers can cancel their reservations within 24 hours from the time of booking and claim a complete refund if the departure date of that reservation is 1 week or more apart from the date of booking.

All cancellation / refunds are conditional to the fare rules defined by the airline’s policies.

Check-in at AirAsia Airlines KCH Terminal

To check-in for an upcoming flight, passengers can either choose to check-in at the Air Asia KCH terminal in person or use the online / web / mobile check-in feature available on the AirAsia mobile app and website.

Check-in at the airport counter stops 1 hour before a flight departure and online / web / mobile check-in is available between 24 hours and 1 hour before flight departure.

AirAsia Airlines Flight Status

Passengers should contact the office of Air Asia  Airlines terminal at KCH Airport to request a flight status update or view it themselves on the airline’s mobile app or website www.airasia.com/flightstatus/en/GB.

AirAsia Airlines Lost / Delayed / Damaged Baggage at KCH Terminal

Please immediately contact the airline representative when faced with lost / delayed / damaged luggage; the airline representative may be stationed at the baggage claim area or in the baggage service office of the arrival airport.

File an incident report before exiting the airport; additional help can be requested from the Air Asia KCH terminal office team.

Traveling with Pets on AirAsia Airlines at KCH Airport

AirAsia does not offer pet travel service; the only exception being that service animals are permitted on AirAsia India (i5 flights) and AirAsia Japan (DJ flights).

Request for the AirAsia Pet Policy at the office of Air Asia  Airlines terminal at KCH Airport. 

Inflight Wi-Fi / Internet by AirAsia Airlines

The airline offers inflight internet / Wi-Fi service; passengers need to purchase an access plan in order to use this service.

Once connected, passengers can surf the internet, stream videos, etc.

For Wi-Fi / internet plan cost and other details, please request personnel at the office of Air Asia KCH terminal.

AirAsia Airlines Airport Lounge

Passengers can avail lounge access by purchasing the “Red Carpet” service; they can buy this service on the airline’s website / mobile through the “My Bookings” section or even at the airport itself.

For cost and other details please contact the office of Air Asia  Airlines terminal at KCH Airport.

Car Rental Service at KCH Airport

Car rental service options can be found on the airport’s official website; travelers can approach the airport staff for information / assistance.

AirAsia Airlines KCH Kuching International Airport Location Map

Frequently Asked Questions

What terminal is Air Asia at KCH Airport?

AirAsia Airlines flight operations are managed from Terminal 1 at Kuching International Airport.

What is the AirAsia Airlines phone number?

Call 080 4666 2222 to speak with an AirAsia Airlines representative; other country specific contact numbers can be found on the airline’s website.

Is there pet travel on AirAsia Airlines?

AirAsia does not permit the transport of animals.

Does AirAsia Airlines have Wi-Fi?

Yes! AirAsia has inflight internet / Wi-Fi connectivity.

Where are the Air Asia KCH terminal arrivals?

AirAsia Airlines flights arrive at Terminal 1 in Kuching International Airport.

Where are the Air Asia KCH terminal departures?

AirAsia Airlines uses Terminal 1 at Kuching International Airport for its flight departures.

2 thoughts on “AirAsia KCH Terminal – Kuching International Airport

  1. Help us check a person named Lim Seng Huat for a few days did he visit Kuching, his handphone nos: 0194477299, I need your help, then until he leaves Kuching

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