AirAsia GRU Terminal – São Paulo-Guarulhos International Airport

São Paulo-Guarulhos International Airport

Things that affect one’s flight plans – baggage allowance, flight status, special assistance services, inflight Wi-Fi / internet, onboard dining, pet travel service, airport transfers, check-in timings, etc. If only there was one place where travelers could find all the key information about their upcoming flight. Essential details pertaining to the AirAsia GRU Terminal – São Paulo-Guarulhos International Airport have been provided in this segment for the convenience of travelers & passengers. The information supplied here may be used, at their discretion, to plan or prepare for an AirAsia flight set to depart from or arrive at São Paulo-Guarulhos International Airport, or to contact the airline’s office.

AirAsia São Paulo-Guarulhos International Airport Terminal Information

AirAsia operates from Terminal 1 at GRU airport (São Paulo-Guarulhos International Airport).

Important information about the AirAsia Airlines GRU terminal has been compiled here.

Airport NameSão Paulo-Guarulhos International Airport
TerminalTerminal 1
Airport AddressRod. Hélio Smidt, s/nº – Aeroporto, Guarulhos – SP, 07190-100, Brazil
Airport Code GRU
AirAsia Airlines IATA CodeAK
AirAsia Airlines ICAO CodeAXM
AirAsia Airlines Ticket Counter HoursDaily 24 Hours
São Paulo-Guarulhos Airport Contact Number+55 11 2445-2945
AirAsia Airlines Official Websitewww.airasia.com
YouTubewww.youtube.com/user/airasia
Facebookwww.facebook.com/AirIndiaX
Twittertwitter.com/airasia
Instagram Accountwww.instagram.com/airasiasuperapp

Services & Amenities Offered at AirAsia Airlines São Paulo-Guarulhos International Airport Terminal

Travelers / passengers can avail themselves of a variety of flight related services and amenities on request at the office of AirAsia Airlines terminal at GRU Airport;

  • Ticket Booking and Cancellation
  • Baggage Allowance
  • Airport / Online / Self-service Kiosk Check-in
  • Airport Transfers
  • Unaccompanied Minor Service
  • Duty-Free Allowance
  • In-Flight Meals / Entertainment
  • Missing / Delayed / Lost Luggage
  • Airport Lounges
  • Flight Information / Flight Status
  • Delayed / Canceled Flights
  • Airport Facilities
  • Animal Relief Area
  • Boarding Class Enquiries
  • Valet Parking
  • Airport / Inflight Wi-Fi
  • AirAsia Freedom Flyer
  • Red Carpet

List of all AirAsia Terminal Globally

AirAsia Airlines Ticket Reservations at São Paulo-Guarulhos International Airport Terminal

Travelers can contact the AirAsia GRU Terminal office without hesitation when they need to make flight reservations with the airline; alternatively, travelers may book flight tickets by themselves through the AirAsia website and mobile application with ease.

Manage AirAsia Airlines Booking at São Paulo-Guarulhos International Airport Terminal

To manage reservations [make changes / add flight related services or amenities], passengers can use the “My Bookings” section on the airline’s website and mobile app or if needed, they can request for help from personnel at the office of Air Asia  Airlines terminal at GRU Airport.

Cancellation / Refund Of AirAsia Airlines Tickets

The AirAsia São Paulo-Guarulhos International Airport Terminal office will not cater to requests of refunds or / and cancellations of tickets issued by third party travel agencies / agents / websites.

Passengers can claim a full refund when canceling their ticket within 24 hours from the time of booking if the departure date is at least 7 days apart from the date of booking.

For more information contact the AirAsia office.

Check-in at AirAsia Airlines São Paulo-Guarulhos International Airport Terminal

Passengers may check-in for their flights either in person at the AirAsia Airlines terminal at GRU Airport or through the mobile / web / online check-in feature accessible from the airline’s website and mobile app.

Online / web / mobile check-in is available between 24 hours and 60 minutes before flight departure and at the airport counter check-in stops 1 hour prior to flight departure.

Tracking AirAsia Airlines Flight Status

Passengers may track flight status by themselves through the AirAsia mobile app and website www.airasia.com/flightstatus/en/GB or by contacting the AirAsia terminal office.

AirAsia Airlines Lost / Delayed / Damaged Baggage at GRU Terminal

In case passengers are met with delayed / lost / damaged luggage, they should immediately alert an airline representative at the baggage claim area or in the baggage service office in the destination airport and file an incident report.

More information and help may be asked of the agents at the office of AirAsia São Paulo-Guarulhos International Airport Terminal.

Traveling with Pets on AirAsia Airlines at São Paulo-Guarulhos International Airport

Unfortunately AirAsia does not offer pet travel service [except on flights operated by AirAsia India (i5 flights) and AirAsia Japan (DJ flights) where they permit service animals]

For more information, please contact the team at the office of Air Asia GRU terminal.

Wi-Fi / Internet On Board AirAsia Airlines

The airline offers inflight internet / Wi-Fi connectivity which passengers can use to surf the internet or stream videos or chat; passengers are required to purchase access for the inflight Wi-Fi / internet service.

More information about Wi-Fi / internet access and plan costs can be requested at the AirAsia GRU Terminal at São Paulo-Guarulhos International Airport.

AirAsia Airlines Airport Lounge

The airline offers lounge access as a part of their “Red Carpet” service; passengers can purchase this service either at the airport or via the airline’s website.

Additional details and assistance can be requested from the crew at the Air Asia GRU terminal office.

Car Rental Service at São Paulo-Guarulhos International Airport

Visit the airport’s official website to check for details regarding the car rental services or ask the airport staff for help.

AirAsia Airlines GRU São Paulo-Guarulhos International Airport Location Map

Frequently Asked Questions:

What terminal is Air Asia at São Paulo-Guarulhos International Airport?

Terminal 1 at São Paulo-Guarulhos International Airport is used by AirAsia Airlines to manage their flight operations.

Where are the AirAsia GRU terminal arrivals?

Terminal 1 at GRU São Paulo-Guarulhos International Airport is used by AirAsia Airlines flight arrivals.

What is the AirAsia Airlines customer service number?

To contact AirAsia Airlines, call 080 4666 2222; other country specific contact numbers can be found on the airline’s website.

Where are the AirAsia Airlines GRU terminal departures?

AirAsia Airlines flights depart from Terminal 1 in São Paulo-Guarulhos International Airport.

Does AirAsia Airlines have Wi-Fi?

Yes! AirAsia offers inflight internet / Wi-Fi connectivity.

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