Air China Airlines HKG Terminal – Hong Kong International Airport

Hong Kong International Airport

Knowing which is the Air China Airlines HKG Terminal helps the passengers plan a journey and navigate the airport more efficiently. It allows you to identify the correct boarding gates, parking areas, check-in counters, etc specific to the airlines only. Additionally, if you have any questions, you can seek assistance from the personnel in your terminal, which will clear your doubts and will ensure a timely solution to your problems. This allows you to make the most out of the facilities and services available at the airport.

Air China Airlines HKG Hong Kong International Airport terminal arrivals

Air China Airlines operates out of the Terminal 1 at the Hong Kong International Airport for its arrivals, where services such as baggage claim, family restrooms, information counters, medical facilities, business centres, etc.

Air China Airlines HKG Hong Kong International Airport terminal departures

The Air China Airlines terminal at HKG for departures is the Terminal 1 at the Hong Kong International Airport, where passengers proceed with the security checkpoints to complete the screening, check-in process, and receive their respective boarding passes.

Services at Air China Airlines Terminal at HKG Hong Kong International Airport

The passengers are often unaware about the services provided at the terminals, which often leads them to certain misconceptions. Having information about the services at the airlines terminal allows for a more convenient travel experience, maximising benefits at the airport. 

ATMs and Banks Traveler’s AidPaging Someone 
Currency Exchange Stores and Duty FreeBaggage Claim counters
Baggage Storage Restaurants and Cafe Information Desks 
AccommodationImmigration and CustomsMedical Services
Hotel DeskWi-Fi/Internet Access Special Assistance
Family Restrooms Airline Lounges Baggage Wrapping

A complete list of Air China Airlines terminals worldwide

Overview of Air China Airlines HKG Hong Kong International Airport Terminal

Air China Airlines HKG Hong Kong International Airport terminal arrivals and departures is a spacious terminal which allows for passengers to sit and relax before their scheduled departure time. Additionally, there are several airline lounges located at the terminal to provide passengers with extra luxurious facilities. 

Airport NameHong Kong International Airport
Air China Airlines Airport Name Address1 Sky Plaza Rd, Chek Lap Kok, Hong Kong
Airport CodeHKG
CityHong Kong
Airport HKG Phone Number+85221818888
Air China Airlines HKG TerminalTerminal 1
Working Hours24 hours

Amenities Provided by Air China Airlines at Terminal 1, Hong Kong International Airport

Air China Airlines terminal at HKG Hong Kong International Airport provides a seamless experience to the passengers present, allowing them to make instant use of all the available services at the airport and in flight as well. So, in order to add charm to your journey and get information on your confusions, you can contact the airlines, without any worries. 

Book Reservations

To book reservations with Air China, the passengers have got a few options including online reservation at the official website of the airlines or offline reservations at the ticket counter of Air China Airlines HKG Hong Kong International Airport Terminal. Regardless of the option you go with, you are allowed to select the flight schedule which suits you best and add any additional services you may require during your air travel. Upon confirmation of your reservation, you will receive an email which contains your reservation details along with booking reference and your ticket number. 

Cancel Reservations

To cancel your Air China Airlines reservation, all you need to do is enter your booking reference and ticket number on the official website of the airlines to find your flight. Afterwards you need to provide necessary details as prompted on the page to confirm your cancellation. If there are any penalties put forth by the airlines, you are ought to pay them in order to cancel your ticket entirely. Nevertheless, if you are entitled to a full refund of your ticket, then Air China will process the credit according to their policy. 

Seat Upgradations

Air China Airlines offers several seat upgradation options to its passengers travelling on domestic or international flights, via their official website or at the check-in counters of Air China Airlines HKG Hong Kong International Airport terminal departures. If the seat upgradation information is not available on the website or you need any additional details regarding the same, it’s best to get in touch with the airlines directly and extract information to get seat upgrades. Furthermore, it’s important to pay for moving to a higher class seat in the airline, as per the airline’s policy. 

Baggage Allowance

Checked baggage allowance differs from flights to destinations with Air China. However, the airlines generally offer the following baggage allowance to its passengers.

  • First class and business class passengers are allowed to carry two checked baggage, each weighing not more than 32 kgs.
  • Economy class passengers can usually carry one checked baggage weighing not more than 23 kgs. And, sometimes two checked baggage, depending upon their destination or fare type.

The carry-on baggage allowance isn’t very much different for the passengers across all classes of service, as the airline allows you to carry one piece of cabin bag along with a personal item on its flights to most of the destinations. However, the passenger must ensure that the carry-on baggage does not exceed the dimensions and weight instructions put forth by the airlines.

Check-in Options

Air China Airlines allows passengers to check-in for their flights from the Air China Airlines HKG Hong Kong International Airport terminal departures via their official website, for which the passenger can enter the information and obtain e-boarding pass from the airlines. Another option you have got is to check-in at the airport’s check-in counters by presenting the necessary documents such as passport and booking confirmation. There are self-service kiosks located at the airport which allows passengers to check-in on their own by following the prompts as appeared on the screen. 

Pet Travel Service

Air China Airlines generally allows pets such as small dogs, cats, and household birds on its flights as cabin or checked baggage, depending upon the rules and regulations of the airlines. The pets must be placed in an appropriate carrier which should not cross the weight and dimensions as instructed by the airlines and must be a ventilated and secured carrier. Additionally, it’s crucial to note that larger pets won’t be allowed in the cabin but as checked baggage. So, if you plan to travel with your pet with Air China, it’s better to book in advance and extract information from the airlines directly. 

Information Counter

There are information counters located at the Air China Airlines HKG Hong Kong International Airport terminal arrivals and departures as well, providing passengers with guidance, assistance, and information regarding their queries. So, in case you seek information regarding your flight status, gate numbers, delays, or cancellations, you may contact the desk to retrieve the same. Additionally, the representatives at this counter will also assist you with baggage related issues, check-in and boarding, directions at the airport, and other such airport facilities. 

Lost and Found Desk

The lost and found department of Air China Airlines deals with issues related to baggage such as lost items, delayed baggage, damaged baggage, etc. So, as soon as you get to know that you have met with any such issue, report it to the lost and found desk of the airlines by providing a detailed description of your item. You can usually get the information of the airlines on the official website but if you wish to contact them in person, you can do so directly by visiting the counter for help. 

Special Assistance

Special assistance includes services such as visual and hearing impairment assistance, medical assistance, special meals, stretcher and wheelchair assistance etc, which are only available to passengers who require it. Additionally, it is important to note that there are certain rules and restrictions by the airlines which need to be followed, in order to avail this service. It is recommended that the passengers pre-book special assistance with Air China Airlines to ensure that timely assistance is provided at the airport or in-flight.  

Unaccompanied Minor Service

Air China Airlines has a service for unaccompanied minors (children travelling without an adult available at the Air China Airlines terminal at HKG. The airline provides assistance and supervision to ensure the safety and comfort of the child throughout the journey. As there are specific guidelines of the airlines, the minor passengers should adhere to the same procedure in order to fly with the airlines in order to get more information regarding the same, please contact the airlines via their official website or at the airport’s terminal.


We believe that now you have all the crucial information regarding what terminal is Air China Airlines at HKG and the services or facilities it provides at the destination. Air China Airlines is one of the renowned airlines known for its passenger services, which makes it one of the many reasons to choose it as your flying carrier, in order to reach your desired location. Additionally, the airlines offer several ways to reserve tickets, so choose the option you prefer best and enjoy your journey with the airlines. 

Air China Airlines HKG Hong Kong International Airport Location Map

Frequently Asked Question

What terminal is Air China Airlines at HKG?

Air Canada operates its flying carriers from Terminal 1 at HKG.

Which is the Air China Airlines HKG terminal arrivals?

Air China Airlines uses the Terminal 1 at HKG for handling its arriving carriers.

Which is Air China Airlines HKG terminal departures?

The departure terminal for Air China Airlines is the Terminal 1 at HKG. 

Do Air China Airlines provide online check-in options?

Yes, Air China Airlines provides online check-in options along with auto check-in options on its official website. 

Can I travel with my pet from the Air China Airlines HKG terminal?

Yes, you can travel with your pet on an Air China Airlines flight from the Terminal 1 at HKG, only if you adhere to the pet travel policies of the airlines. 

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